Unit of competency Outline

Date retreived
22/07/2026 8:14 AM AWST

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Work with forced migrants

Work with forced migrants

Unit of competency
National Code
CHCSET003
State Code
OEK15
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090399 - Studies In Human Society, N.e.c.
Original Release Date
03/07/2023
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.This unit applies to work within an agency, directly or indirectly, involved with the provision of services to forced migrants, people with refugee and special humanitarian visas, people granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence or persecution, and the immediate family members of anyone from these groups.Workers have limited responsibilities and work within established guidelines to develop, monitor and provide support and services in a range of areas, including but not limited to, settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop a professional rapport with people who are forced migrants.
  • 1.1. Apply cultural sensitivity and adapt communication techniques, style and language to accommodate cultural values and practices of people who are forced migrants.
  • 1.2. Identify how own ethnicity, religion, class and gender affect interactions with people and modify approach to suit people who are forced migrants.
  • 1.3. Identify the communication needs of people who are newly arrived, traumatised and confused and modify approach to suit.
  • 1.4. Identify where an interpreter is needed and work to ensure that interpreter services are accessed.
2. Plan settlement services.
  • 2.1. Identify current issues which may impact on own work and organisation relevant to the provision of settlement services.
  • 2.2. Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements.
  • 2.3. Develop and maintain links with workers in complementary roles in the provision of settlement services.
  • 2.4. Evaluate issues in relation to a person’s culture, family background and interest and modify settlement plan to suit.
  • 2.5. Identifying specific needs of individuals and determine learning program requirements.
  • 2.6. Document and agree on settlement plan with person and other relevant service providers and stakeholders.
3. Address issues associated with people who are forced migrants.
  • 3.1. Provide support to people who are forced migrants using a collaborative approach.
  • 3.2. Discuss and provide information regarding services available in Australia and the importance of using these services.
  • 3.3. Take into account the culture, religion, gender and experiences of the person in all actions and decisions.
  • 3.4. Recognise signs of trauma and refer to other services.
  • 3.5. Support person to deal with loss and grief.
  • 3.6. Support person to deal with discrimination from the mainstream community and other ethnic groups.
  • 3.7. Support person to make links within their own community and within the broader Australian community.
  • 3.8. Refer person to other service providers as required to meet their needs.
4. Monitor and review support.
  • 4.1. Obtain ongoing feedback from people in relation to service and support.
  • 4.2. Evaluate progress in relation to settlement plan.
  • 4.3. Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing.
  • 4.4. Identify opportunities for improved service provision and modify approach.
No information
No information
Replaces
State Code National Code Title Type
AVB36 CHCSET001 Work with forced migrants Unit of competency