Unit of competency Outline

Date retreived
22/07/2026 8:05 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Lead and manage team effectiveness

Lead and manage team effectiveness

Unit of competency
National Code
BSBWOR502
State Code
AUH47
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
15/09/2015
Nominal Hours
50
Description
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish team performance plan
  • 1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
  • 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team
  • 1.3 Support team members in meeting expected performance outcomes
2. Develop and facilitate team cohesion
  • 2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
  • 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
  • 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
3. Facilitate teamwork
  • 3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
  • 3.2 Support the team in identifying and resolving work performance problems
  • 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
4. Liaise with stakeholders
  • 4.1 Establish and maintain open communication processes with all stakeholders
  • 4.2 Communicate information from line manager/management to the team
  • 4.3 Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders
  • 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
No information
No information
Replaces
State Code National Code Title Type
WB921 BSBWOR502B Ensure team effectiveness Unit of competency
Replaced By
State Code National Code Title Type
OCD89 BSBTWK502 Manage team effectiveness Unit of competency
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