Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Consultation may refer to:
conducting meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual performance plans
mechanisms used to provide feedback to the work team in relation to outcomes of consultation
Accountabilities may refer to:
responsibilities as defined in position descriptions, codes of conduct/behaviour, duty statements or similar
statement of conduct outlining responsibilities/actions/performance
Performance plans may refer to:
individual performance plans linked to team goals
team plans based on work assignments and responsibilities
Outcomes, outputs, key performance indicators may refer to agreed:
changes in work roles and responsibilities
improved individual and team, performance and participation
improvements to systems, operations
measures for monitoring and evaluating the efficiency or effectiveness of systems or services
quality standards and expectations
targets for productivity improvements such as reduced downtime, higher production levels, decreases in absenteeism
targets for training and development
Support may include:
Coaching
Mentoring
Training and development opportunities
Clarification of roles and expectations
Long term or short term plans
Meetings
Strategies may refer to:
clarification of roles and expectations
electronic communication devices and processes, such as intranet and email communication systems, to facilitate input
long-term or short-term plans factoring in opportunities for team input
mentoring and 'buddy' systems to support team members in providing input
newsletters and briefings
training and development activities
Policies and procedures may refer to:
organisational guidelines and systems that govern operational functions
procedures that detail the activities that must be carried out for the completion of actions and tasks
Standard Operating Procedures
Processes may refer to:
brainstorming options with the team for addressing concerns
creating a matrix of issues and concerns and distributing for comment
discussions with individuals regarding their concerns
distributing drafts for comment with a range of options for resolution of concerns
training and development sessions
Stakeholders may include:
Board members
business or government contacts
funding bodies
union/employee groups and representatives
work team
Line manager/management may refer to:
chief executive officer
direct superior
other management representatives

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
range of techniques that can be used to build work teams, strengthen communications in the team and resolve issues
methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focussed and on track
knowledge of group behaviour.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
assessment of written reports
demonstration of team building techniques
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of performance in role plays
review of performance plans developed for work team
review of policies and procedures developed to ensure team members take responsibility for own work.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Diploma of Management.