Qualification Outline
22/07/2026 4:13 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Diploma of Customer Contact
Diploma of Customer Contact
BSB50307
D165
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 10/03/2009 | Current | Approved |
Description
Descriptor
This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.
Job Roles
Analyst
Campaign Manager
Project Manager
Quality Assurance/Compliance Officer
Scheduler
Subject Matter Expert/Coach
Team Leader (experienced)
Team Supervisor/Manager.
Schedule
Packaging Rules
Total number of units = 10- 6 core unit plus
- 4 elective units
4 elective units selected from the list in the BSB50307 qualification or from any currently endorsed Training Package or accredited course at the same qualification level.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
1. Core Units
All 6 core units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0760 | BSBINN502A | Build and sustain an innovative work environment | 50 | Unit of competency |
| WB921 | BSBWOR502B | Ensure team effectiveness | 50 | Unit of competency |
| WB913 | BSBMGT516B | Facilitate continuous improvement | 50 | Unit of competency |
| D0755 | BSBINM501A | Manage an information or knowledge management system | 40 | Unit of competency |
| D0619 | BSBCCO601A | Optimise customer contact operations | 80 | Unit of competency |
| C9774 | FNSICORG515B | Provide mentoring and coaching within the workplace | 60 | Unit of competency |
2. Elective Units
4 units to be completed.
The following group is an EXAMPLE ONLY of a selection of electives for this qualification. Please refer to the BSB07 Business Services Training Package for the full details of available options
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0623 | BSBCCO605A | Develop and maintain a customer contact marketing strategy | 80 | Unit of competency |
| D0886 | BSBMKG610A | Develop, implement and monitor a marketing campaign | 80 | Unit of competency |
| D1003 | BSBSLS502A | Lead and manage a sales team | 40 | Unit of competency |
| E1980 | THHGCS06B | Plan and implement sales activities | 20 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C543 | ICT50102 | Diploma of Customer Contact Leadership | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D693 | BSB50311 | Diploma of Customer Contact | Qualification |
VET Info Notes
1. This qualification is the copyright of Department of Education, Employment and Workplace Relations.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9655 0600 or Email: sales@atpl.net.au
3. This qualification was entered on to the STARS by the Central CSSN on 12/08/2008.
Entry Requirements
Not applicable.
Traineeships and Apprenticeships
