Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant personnel include:
managers, leaders, supervisors and coordinators
owners
staff, team members and colleagues
Stakeholders include:
clients and customers
employee representatives
funding bodies
industry, professional and trade associations
regulatory bodies and authorities
sponsors
tenderers, suppliers and contractors
Information or knowledge management is defined as:
equipment, strategies, methods, activities and techniques used formally and informally by individuals and the organisation to identify, collect, organise, store, retrieve, analyse, share and draw on information and knowledge valuable to the work of the organisation
An information or knowledge management system:
comprises policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders
Learning activities include:
coaching and mentoring programs
help desks
information sessions, briefings, workshops and training programs
paper-based or electronic (including intranet) learning opportunities
use of expert workers such as coaches and mentors to help other personnel use the system
Policies and procedures for the information or knowledge management system cover:
complying with legislative requirements (such as privacy, confidentiality and defamation requirements) and other policies and procedures
content guidelines
ensuring accuracy and relevance of knowledge input into the system
mechanisms, formats and styles of input to system, including appropriate alternative formats for people with a disability
permissions for input
removing out-of-date, inaccurate and content that is no longer relevant
selecting, maintaining and disposing of knowledge in the system
sharing knowledge in the system
Performance measures include:
key performance indicators
other systems and measures to enable assessment of how, when, where and why outcomes are being achieved
performance objectives
performance standards (including codes of conduct)
qualitative or quantitative mechanisms to measure individual performance

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
analysis of the strengths and weaknesses of information or knowledge management system/s and evaluation of suitability for a particular work or organisational context
knowledge of relevant legislation, codes of practice and national standards.
Context of and specific resources for assessment
Assessment must ensure:
access to system
access to system user feedback.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment of written reports reviewing and evaluating information or knowledge management systems
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of presentations
oral or written questioning to assess knowledge of relevant organisational policies and procedures
review of identified learning needs personnel and stakeholders regarding the information or knowledge management system
evaluation of monitoring and documentation about the effectiveness of learning activities
analysis documentation reporting on the strengths and limitations of the system
review of recommendations made for improvements to the system, policy or work practices.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Diploma of Management.