Unit of competency Outline

Date retreived
24/07/2026 3:17 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage an information or knowledge management system

Manage an information or knowledge management system

Unit of competency
National Code
BSBINM501
State Code
AUJ29
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.It applies to individuals who are responsible for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.The unit applies to information or knowledge management systems which comprise policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Organise learning to use information or knowledge management system
  • 1.1 Identify learning needs of relevant personnel and stakeholders for input into and use of an information or knowledge management system
  • 1.2 Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system
  • 1.3 Organise and facilitate learning activities
  • 1.4 Promote and support use of the system throughout the organisation
  • 1.5 Monitor and document effectiveness of learning activities
2 Manage use of information or knowledge management system
  • 2.1 Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency
  • 2.2 Address implementation issues and problems as they arise
  • 2.3 Monitor integration and alignment with data and information systems
  • 2.4 Collect information on achievement of performance measures
  • 2.5 Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required
3 Review use of information or knowledge management system
  • 3.1 Analyse effectiveness of system and report on strengths and limitations of the system
  • 3.2 Review business and operational plan and determine how effectively the system is contributing to intended outcomes
  • 3.3 Make recommendations for improvement to system, policy or work practices
  • 3.4 Maintain systems, records and reporting procedures to compare changes in customer satisfaction
No information
No information
Replaces
State Code National Code Title Type
D0755 BSBINM501A Manage an information or knowledge management system Unit of competency
Replaced By
State Code National Code Title Type
OCG10 BSBINS501 Implement information and knowledge management systems Unit of competency
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