Unit of competency Outline

Date retreived
22/07/2026 7:43 AM AWST

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Develop, facilitate and review all aspects of case management

Develop, facilitate and review all aspects of case management

Unit of competency
National Code
CHCCSM005
State Code
AVC23
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
75
Description
This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1.Determine appropriate response to case management in accordance with organisation and legislative requirements
  • 1.1 Develop and utilise case management processes in accordance with statutory requirements
  • 1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes
  • 1.3 Integrate appropriate cultural considerations into all aspects of case management planning
  • 1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities
2. Conduct case management meetings
  • 2.1 Facilitate information sharing with the client and establish an appropriate rapport
  • 2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery
  • 2.3 Determine and agree organisation, family and community needs, responsibilities and rights
3. Develop an appropriate case management plan
  • 3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management
  • 3.2 Develop a case management plan to reflect initial assessment of needs
  • 3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties
  • 3.4 Establish and agree on processes to monitor and change case plan
  • 3.5 Identify strategies to deal with complex or high risk situations
  • 3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider
  • 3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility
4. Monitor and review case work activities and processes
  • 4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction
  • 4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions
  • 4.3 Negotiate with relevant parties any proposed changes arising from case review
  • 4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements
  • 4.5 Implement case closure in accordance with organisation procedures
No information
No information
Replaces
State Code National Code Title Type
D2297 CHCCM503C Develop, facilitate and monitor all aspects of case management Unit of competency
Replaced By
State Code National Code Title Type
OEL48 CHCCSM013 Facilitate and review case management Unit of competency