Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Performance may relate to:
concepts and plans
customer service outcomes
productive use of property and assets
strategies and placement of capital in property for investment.
Relevant people may include:
accountants
analysts
clients
government personnel
legal representatives
management and colleagues
members of industry associations
taxation specialists.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
policies and procedures relating to own role and responsibility
quality and continuous improvement processes and standards
quality assurance and procedure manuals
records and information systems and processes.
Clients may include:
developers
financial institutions
fund managers
internal and external property groups
investment organisations
joint ventures
owner-occupiers
partners
unit trustees.
Client needs and expectations may relate to:
immediate capital gains
long-term capital gains.
Consultative processes may include:
face-to-face meetings
telephone, facsimile and written communication.
Source documents may include:
business plans
comparative market data
depreciation schedules
financial documents
government statistics
marketing plans
property valuation statements
qualitative and quantitative data
reports and inventories
taxation records.
Legislative requirements may be outlined and reflected in:
Australian standards
general duty of care to clients
home building requirements
privacy requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Specialist advice may be sought from:
architects
bankers and financiers
builders
environmental auditors
government officials
investment consultants
members of industry associations
real estate agents
solicitors
technical experts
valuers.
Performance of portfolio may be influenced by:
capacity to improve assets
capital growth versus short-term gain
cash flows
change to organisational structure
demographics
gearing possibilities
geographic aspects
limits to financial resources
return on investment
return versus risk

taxation considerations
type of property or facility.
Market conditions may relate to:
availability of alternatives
business confidence
economic conditions
level of competition.
Industry benchmarks may include:
discounted cash flow
employment rates
industry association performance index
inflation rate
internal rate of return
life cycle costing
published vacancy factors
tenancy mix.
Recommendations may include:
new finance arrangements
new tenant or lease arrangements
rebuilding
redeveloping
refitting
refurbishment and fit-outs
renovation
repackaging.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers and scanners
software applications, such as databases and word applications.
Feedback may be obtained from:
clients and colleagues
legal representatives
documentation and reports
quality assurance data
questionnaires
regular meetings.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of monitoring the ongoing performance of a property or facility portfolio. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
conducting research of relevant documentation and legislation and accurately determining client performance expectations through consultation
developing an assessment process, and measuring performance of portfolio against set criteria
knowledge of organisation's practices, ethical standards and legislative requirements associated with monitoring the ongoing performance of a property or facility portfolio
monitoring portfolio performance using data analysis methods and identifying variations in performance expectations
providing advice and recommendations to clients based on a comprehensive evaluation of portfolio performance, including feedback using business equipment and technology.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
assessment materials and tools
candidate special requirements
competency standards
cost and time considerations
suitable assessment venue and equipment
workplace documentation.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.