Pathway Outline
Date retreived
22/07/2026 6:25 AM AWST
22/07/2026 6:25 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Case Management
Case Management
Pathway
National Code
—
—
State Code
AB02
AB02
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
Original TGA Release Date
06/08/2015
06/08/2015
Field of Education
0905 - Human Welfare Studies And Services
0905 - Human Welfare Studies And Services
Approved Date
30/05/2022
30/05/2022
Stream of Study
Initial Vocational (3100 - 3600)
Initial Vocational (3100 - 3600)
Duration
2 Semesters
Current Release Version
3.00
3.00
Current Release Date
08/04/2022
08/04/2022
Nominal Hours
820
820
Description
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
Packaging Rules
Total number of units = sixteen (16)
- eight (8) core units
- eight (8) elective units, consisting of:
- at least six (6) units from the electives listed
- up to two (2) units from the electives listed, any endorsed Training Packages or accredited courses - these units must be relevant to the work outcome.
Where appropriate, electives may be packaged to provide a qualification with a specialisation.
Packaging for each specialisation:
- at least four (4) Group A electives must be selected for award of the Diploma of Community Services (Case Management)
- eight (8) core units
- eight (8) elective units, consisting of:
- at least six (6) units from the electives listed
- up to two (2) units from the electives listed, any endorsed Training Packages or accredited courses - these units must be relevant to the work outcome.
Where appropriate, electives may be packaged to provide a qualification with a specialisation.
Packaging for each specialisation:
- at least four (4) Group A electives must be selected for award of the Diploma of Community Services (Case Management)
1. Core
Eight (8) core units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WG743 | CHCDEV002 | Analyse impacts of sociological factors on clients in community work and services | 90 | Unit of competency |
| AVC69 | CHCCCS007 | Develop and implement service programs | 55 | Unit of competency |
| AVC30 | CHCCOM003 | Develop workplace communication strategies | 45 | Unit of competency |
| AVB71 | CHCMGT005 | Facilitate workplace debriefing and support processes | 40 | Unit of competency |
| AVC07 | CHCDIV003 | Manage and promote diversity | 40 | Unit of competency |
| AVB80 | CHCLEG003 | Manage legal and ethical compliance | 70 | Unit of competency |
| WG741 | HLTWHS004 | Manage work health and safety | 40 | Unit of competency |
| AVB48 | CHCPRP003 | Reflect on and improve own professional practice | 40 | Unit of competency |
2. Group A Electives - Case Management
At least four (4) Group A electives must be selected for award of the Diploma of Community Services (Case Management).
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVC74 | CHCCCS004 | Assess co-existing needs | 60 | Unit of competency |
| AVC24 | CHCCSM004 | Coordinate complex case requirements | 50 | Unit of competency |
| AVC23 | CHCCSM005 | Develop, facilitate and review all aspects of case management | 75 | Unit of competency |
| AVC22 | CHCCSM006 | Provide case management supervision | 85 | Unit of competency |
| AVC21 | CHCCSM007 | Undertake case management in a child protection framework | 50 | Unit of competency |
3. Other Elective Units
Up to two (2) units from the electives listed in the Training Package and up to two (2) units from the electives units listed or from any endorsed Training Packages or accredited courses - these units must be relevant to the work outcome. Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WG744 | CHCDEV003 | Analyse client information for service planning and delivery | 60 | Unit of competency |
| WG742 | CHCDEV001 | Confirm client developmental status | 50 | Unit of competency |
| WG802 | CHCPRT001 | Identify and respond to children and young people at risk | 30 | Unit of competency |
| WG804 | CHCPRT003 | Work collaboratively to maintain an environment safe for children and young people | 45 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AE35 | Case Management | Pathway |
Note
No information
No information