Unit of competency Outline

Date retreived
22/07/2026 8:24 AM AWST

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Provide case management supervision

Provide case management supervision

Unit of competency
National Code
CHCCSM006
State Code
AVC22
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
85
Description
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Develop and promote practice standards
  • 1.1 Develop standards of practice and promote to workers
  • 1.2 Identify strategies for continuous improvement which relate to case management practice and integrate into work systems
  • 1.3 Implement appropriate training and development strategies to maintain currency with accepted best practice and relevant legislation
  • 1.4 Work collaboratively with workers to develop individual reflective and ethical practice strategies
2. Support and lead colleagues in case management practice
  • 2.1 Provide support, practice advice and direction consistent with organisation service and professional standards
  • 2.2 Challenge and support worker to ensure casework plans and actions are up to date, evidence based and in line with organisation procedures and legislative requirements
  • 2.3 Implement strategies to provide workers with access to casework consultation with other workers to maximise their effectiveness
  • 2.4 Implement strategies to provide workers with access to, and consultation with, culturally specific workers
  • 2.5 Access and apply specialist practice knowledge in the workplace and provide supervision to workers around the achievement of case work objectives
  • 2.6 Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities
3. Provide practice advice on complex cases
  • 3.1 Analyse and assess case management plans and provide feedback and advice in relation to options for implementation and further development
  • 3.2 Advise workers on organisation processes to collect information from key stakeholders that contributes to continuous improvement
  • 3.3 Update workers on changes to legislation, policy and organisation procedures
  • 3.4 Routinely monitor progress on case plans and recommend changes, as required, to improve outcomes and quality of service delivery
  • 3.5 Implement stakeholder consultation strategies for specialist information and options for future action
  • 3.6 Escalate and refer client issues beyond role in accordance with organisation requirements
4. Reflect and improve on own supervision provision
  • 4.1 Evaluate own supervision in consultation with peers and senior colleagues
  • 4.2 Identify areas for improvement and opportunities for development
  • 4.3 Escalate and refer supervision issues beyond role in accordance with organisation and role requirements
No information
No information
Replaces
State Code National Code Title Type
D2300 CHCCM605C Develop practice standards Unit of competency
WC827 CHCCM504D Promote high quality case management Unit of competency
Replaced By
State Code National Code Title Type
OEL20 CHCCSM014 Provide case management supervision Unit of competency