Unit of competency Outline

Date retreived
22/07/2026 10:51 AM AWST

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Provide case management supervision

Provide case management supervision

Unit of competency
National Code
CHCCSM014
State Code
OEL20
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090501 - Social Work
Original Release Date
03/07/2023
Nominal Hours
85
Description
This unit describes the performance outcomes, skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.Workers at this level provide supervision to others according to organisational policies and procedures.This unit applies to work in a range of health and community services contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Follow and promote practice standards.
  • 1.1. Follow standards of best practice models and promote to colleagues.
  • 1.2. Identify strategies for continuous improvement related to case management practice and integrate into supervision sessions.
  • 1.3. Work collaboratively with colleagues to support individual reflective and ethical practice strategies.
2. Support colleagues in case management practice.
  • 2.1. Provide support, practice advice and direction consistent with professional legal and ethical industry standards and organisational policies and procedures.
  • 2.2. Challenge and support workers to ensure case management plans and actions are up to date, evidence-based and in line with organisational policies and procedures and legislative requirements.
  • 2.3. Implement strategies to provide workers with access to casework consultation with other workers to maximise their effectiveness.
  • 2.4. Implement strategies to provide workers with access to, and consultation with, culturally specific supervision.
  • 2.5. Access and apply specialist practice knowledge in the workplace and provide supervision to workers in relation to achievement of case management plan objectives.
  • 2.6. Advise worker on the full range of legislative provisions relevant to case management, and worker and organisational responsibilities.
3. Provide practice, support and advice on complex cases.
  • 3.1. Analyse and assess case management plans and provide feedback and advice in relation to options for implementation and further development.
  • 3.2. Advise workers on organisational policies and procedures for gathering information from key stakeholders that promotes continuous improvement.
  • 3.3. Update workers on changes to legislation, policy and organisational policies and procedures.
  • 3.4. Routinely monitor progress on case management plans and recommend required changes, to improve outcomes and quality of service delivery.
  • 3.5. Implement stakeholder consultation strategies for specialist information and options for future action.
  • 3.6. Escalate and refer person’s issues beyond scope of practice and in accordance with organisational policies and procedures.
4. Reflect and improve on group supervision provision.
  • 4.1. Evaluate group supervision in consultation with peers and senior colleagues.
  • 4.2. Identify areas for improvement and opportunities for development.
  • 4.3. Escalate and refer supervision issues beyond own scope of practice in accordance with organisational policy and procedures.
No information
No information
Replaces
State Code National Code Title Type
AVC22 CHCCSM006 Provide case management supervision Unit of competency