Unit of competency Outline

Date retreived
22/07/2026 6:58 AM AWST

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Promote high quality case management

Promote high quality case management

Unit of competency
National Code
CHCCM504D
State Code
WC827
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090501 - Social Work
Original Release Date
12/08/2014
Nominal Hours
85
Description
DescriptorThis unit describes the knowledge and skills required to disseminate information and provide advice on practice issues relating to case management
Notes
Elements and Performance Criteria
1. Provide a lead in case management practice
  • 1.1 Implement appropriate strategies to ensure currency with accepted best practice and relevant legislation
  • 1.2 Where appropriate, provide practice advice and direction consistent with organisation service and professional standards
  • 1.3 Challenge and support worker to ensure casework plans and actions are based on organisation procedures, practices and legislative requirements
  • 1.4 Implement strategies to ensure worker has ready access to casework consultation with other workers to maximise their effectiveness
  • 1.5 Access and apply specialist practice knowledge in the workplace and provide coaching and mentoring to staff to optimise competent practice
  • 1.6 Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities
2. Provide practice advice on complex cases
  • 2.1 Thoroughly analyse and assess case management plans and feedback on their implementation and provide expert advice on options for actions and further development
  • 2.2 Provide workers with information on organisation processes for collecting information from key stakeholders to ensure more effective operation
  • 2.3 Routinely provided workers with information about relevant legislation and any changes in organisation practices and procedures to promote consistency and quality in practice
  • 2.4 Routinely monitor progress on case plan and make changes as required to enable improved service delivery
  • 2.5 Implement strategies to ensure appropriate stakeholders are consulted about specialist information and options for future action
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


The contexts for facilitation of ongoing case management practice include:
Professional development and training programs
Practice reviews and audits


Facilitation of ongoing case management practice will be carried out within requirements established by:
Organisation policy and procedures
Relevant program standards
Service and professional standards, including code of professional ethics or code of practice
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment is recommended to be conducted on one or more occasion and should reflect a range of information and advice that is disseminated


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting


Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace environment, including testimonials from colleagues, portfolios etc
Replaces
State Code National Code Title Type
D2298 CHCCM504C Promote high quality case management Unit of competency
Replaced By
State Code National Code Title Type
AVC22 CHCCSM006 Provide case management supervision Unit of competency