Qualification Outline
22/07/2026 5:11 AM AWST
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Diploma of Community Services (Case management)
Diploma of Community Services (Case management)
CHC52008
D324
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 07/05/2012 | Current | Approved |
Description
This qualification applies to workers who deliver case management and case work intervention services to clients and who work under broad direction from senior managers.
Occupational titles may include:
Case coordinator
Care manager
Care coordinator
Case manager
Schedule
Packaging Rules
ENTRY REQUIREMENTSTo gain entry into this qualification, it is recommended that candidates have relevant work experience or qualification/s that indicates likely success at this level of qualification in a job role involving:
- the self-directed application of knowledge with substantial depth in some areas
- the exercise of independent judgement and decision making
- the application of relevant technical and other skills
PACKAGING RULES
Sixteen (16) units are required for award of this qualification including:
- eleven (11) core units
- five (5) elective units
A wide range of elective units is available, including:
- Group A WHS electives from which one unit must be selected
- Group B electives which are recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to three (3) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Core Units
All eleven (11) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D2589 | CHCLD515A | Analyse client information for service planning and delivery | 50 | Unit of competency |
| WC850 | CHCCS416B | Assess and provide services for clients with complex needs | 55 | Unit of competency |
| D2587 | CHCLD415A | Confirm client developmental status | 50 | Unit of competency |
| D2297 | CHCCM503C | Develop, facilitate and monitor all aspects of case management | 75 | Unit of competency |
| WC947 | CHCNET404B | Facilitate links with other services | 55 | Unit of competency |
| WC827 | CHCCM504D | Promote high quality case management | 85 | Unit of competency |
| D2630 | CHCORG428A | Reflect on and improve own professional practice | 40 | Unit of competency |
| WC928 | CHCICS406B | Support client self-management | 40 | Unit of competency |
| D2313 | CHCCOM403A | Use targeted communication skills to build relationships | 45 | Unit of competency |
| D2377 | CHCCW503A | Work intensively with clients | 75 | Unit of competency |
| WC843 | CHCCS400C | Work within a relevant legal and ethical framework | 50 | Unit of competency |
2. Group A WHS Elective Units
One (1) unit must be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD312 | HLTWHS300A | Contribute to WHS processes | 30 | Unit of competency |
| WD313 | HLTWHS401A | Maintain workplace WHS processes | 40 | Unit of competency |
3. Group B Culturally Aware and Respectful Pactice
It is recommended that one (1) or more units be completed from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C7982 | PSPMNGT605B | Manage diversity | 60 | Unit of competency |
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
4. Other Relevant Elective Units
Up to four (4) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S302 | CHC50902 | Diploma of Community Services (Case Management) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWM0 | CHC52015 | Diploma of Community Services | Qualification |
No information
Entry Requirements
To gain entry into CHC52008 Diploma of Community Services (Case management) it is recommended that candidates have relevant work experience or qualification/s that indicates likely success at this level of qualification in a job role involving:
The self-directed application of knowledge with substantial depth in some areas
The exercise of independent judgement and decision-making
The application of relevant technical and other skills.
Traineeships and Apprenticeships