Unit of competency Outline
Date retreived
22/07/2026 6:58 AM AWST
22/07/2026 6:58 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Coordinate in-service assessment and response to address client needs
Coordinate in-service assessment and response to address client needs
Unit of competency
National Code
CHCCS607E
CHCCS607E
State Code
WC870
WC870
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080317 - Quality Management
Original Release Date
21/07/2014
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to coordinate programs to ensure that individual needs of clients are met within parameters of one service
Notes
Elements and Performance Criteria
Identify program requirements for individual clients
- 1.1 Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients
- 1.2 Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group
- 1.3 Provide appropriate support to staff to implement the organisation’s accepted client service practices
- 1.4 Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel
- 1.5 Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs
- 1.6 Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients
Coordinate program delivery to ensure client needs are addressed
- 2.1 Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff
- 2.2 Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them
- 2.3 Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation
- 2.4 Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available
- 2.5 Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services
Coordinate the evaluation of client service delivery
- 3.1 Develop and implement routine procedures to check that allocated service delivery continues to match client requirements
- 3.2 Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs
- 3.3 Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients include:
Individual members of the public
Referred or self referred
People with specific needs seeking access to services
Family members and significant others
Carers
Language and interpersonal skills include:
Means for communicating with people with disabilities or where English is not the first language
Means for communication with people in particular communities
Communication with different age and gender groups
Client services include:
Income, financial and community support services
Employment services
Access to recreation services
Care and support services
Transport and communication services
Clients with particular needs may include:
A combinations of health, social , economic and personal factors
Information collection mechanisms include:
Interviews with clients, family, significant others and carers
Questionaries
Applications and other forms
Case documentation
Classification tools
Networks include:
Specialist providers in the community services and health areas including health assessments
Specialist services to assist communication with client and identification of their needs
Providers of any of the identified client services required by clients of the organisation
Feedback may be from:
Client questionnaires and surveys
Experts and specialist providers
The community
Funding or regulatory bodies
Organisation review
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients include:
Individual members of the public
Referred or self referred
People with specific needs seeking access to services
Family members and significant others
Carers
Language and interpersonal skills include:
Means for communicating with people with disabilities or where English is not the first language
Means for communication with people in particular communities
Communication with different age and gender groups
Client services include:
Income, financial and community support services
Employment services
Access to recreation services
Care and support services
Transport and communication services
Clients with particular needs may include:
A combinations of health, social , economic and personal factors
Information collection mechanisms include:
Interviews with clients, family, significant others and carers
Questionaries
Applications and other forms
Case documentation
Classification tools
Networks include:
Specialist providers in the community services and health areas including health assessments
Specialist services to assist communication with client and identification of their needs
Providers of any of the identified client services required by clients of the organisation
Feedback may be from:
Client questionnaires and surveys
Experts and specialist providers
The community
Funding or regulatory bodies
Organisation review
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions
Assessment may take place on one or more occasions but must include a number of clients with particular needs
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace e.g. testimonials from clients and colleagues
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions
Assessment may take place on one or more occasions but must include a number of clients with particular needs
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace e.g. testimonials from clients and colleagues
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2360 | CHCCS607D | Coordinate in-service assessment and response to address client needs | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D324 | CHC52008 | Diploma of Community Services (Case management) | Qualification |
| J037 | CHC50612 | Diploma of Community Services Work | Qualification |
| J046 | CHC60112 | Advanced Diploma of Disability | Qualification |
| J042 | CHC51812 | Diploma of Family Intake and Support Work | Qualification |
| D334 | CHC80208 | Graduate Diploma of Relationship Counselling | Qualification |