Unit of competency Outline

Date retreived
22/07/2026 3:07 PM AWST

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Coordinate in-service assessment and response to address client needs

Coordinate in-service assessment and response to address client needs

Unit of competency
National Code
CHCCS607D
State Code
D2360
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
24/11/2010
Field of Education
080317 - Quality Management
Original Release Date
24/11/2010
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to coordinate programs to ensure that individual needs of clients are met within parameters of one service
Notes
Elements and Performance Criteria
1. Identify program requirements for individual clients
  • 1.1 Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients
  • 1.2 Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group
  • 1.3 Provide appropriate support to staff to implement the organisation's accepted client service practices
  • 1.4 Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel
  • 1.5 Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs
  • 1.6 Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients
2. Coordinate program delivery to ensure client needs are addressed
  • 2.1 Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff
  • 2.2 Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them
  • 2.3 Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation
  • 2.4 Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available
  • 2.5 Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services
3. Coordinate the evaluation of client service delivery
  • 3.1 Develop and implement routine procedures to check that allocated service delivery continues to match client requirements
  • 3.2 Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs
  • 3.3 Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs
No information
No information
Replaces
State Code National Code Title Type
S3079 CHCCS7C Co-ordinate the assessment and delivery of services to clients with particular needs Unit of competency
Replaced By
State Code National Code Title Type
WC870 CHCCS607E Coordinate in-service assessment and response to address client needs Unit of competency
State Code National Code Title Type
D327 CHC60108 Advanced Diploma of Disability Work Qualification