Unit of competency Outline

Date retreived
22/07/2026 7:12 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Support relationships with carers and families

Support relationships with carers and families

Unit of competency
National Code
CHCICS410A
State Code
D2577
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090501 - Social Work
Original Release Date
17/07/2014
Nominal Hours
40
Description
DescriptorThis unit describes the skills and knowledge required to work positively with the carers and/or families of clients based on an understanding of their support needs across a range of service settings including aged care, disability and community care
Notes
Elements and Performance Criteria
1. Work positively with carers and families
  • 1.1 Demonstrate the range of patterns/structures of current family life and the concept of family care giving
  • 1.2 Identify key issues for carers in the support of a family member who is aged and/or has a disability and support implementation within the context of different family patterns and access to resources
  • 1.3 Identify the impacts of caring on individuals and family relationships
  • 1.4 Identify the range of responsive services required by the carer to support the care relationship with the client
  • 1.5 Implement strategies to support the rights of families and carers
  • 1.6 Implement a range of positive strategies for involving families and carers in design and delivery of supports offered to them and the client
2. Analyse life cycle transitions for carers and families and the implications for direct care workers
  • 2.1 Identify transitions as major life changes for clients, their family members and friends
  • 2.2 Identify client pathways into service settings and the implications for carers, families and friends
  • 2.3 Identify potential positive and negative impacts that transitions may create for family, carers and friends
  • 2.4 Support carer and family to identify and use strategies to maximise positive aspects of transition
  • 2.5 Support carers, families and friends to maximise ongoing care and involvement in the life of the client in a range of service settings
  • 2.6 Identify strategies and practices that can be implemented to support the life cycle transition experiences of carers and families
3. Analyse strategies to promote carer health and well being
  • 3.1 Identify issues that may impact on the physical and emotional health and well being of the carer
  • 3.2 Identify and analyse the barriers to self care for carers
  • 3.3 Identify systems and strategies that can be implemented to promote the health and well being of carers
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Carers are defined as:
Family members and friends who provide care and support for a person with a disability, and/or who is frail aged and/or has a mental illness and/or chronic condition


Strategies to support the rights of families and carers may include:
Information about carer legislation
Access to an assessment
Information and access to complaint procedures
Access to an independent advocate


Positive strategies for involving families and carers in the design and delivery may include:
Encouraging positive contact between the family, carer and friends with the service
Encouraging positive contact between the family, carer and friends with the client
Consultation
Provision of information in appropriate formats


Implications for carers may be:
Changes in role, relationships, identity, family structure and dynamics
Pathways into informal and formal care
Planning for the future
Accessing services and resources e.g. eligibility, waiting lists etc
Social impacts e.g. isolation
Financial impacts
Family communication


Transitions may include:
Pre caring
Taking on a carer role
Engaging formal services
Life cycle transitions e.g childhood, adolescence, young adulthood, middle and older age
Client entry into day or overnight respite
Client move from home to a supported residential setting
End of life/palliative care


Strategies to maximise thepositive aspects of transition may include:
Acknowledge anxiety
Provide opportunities for active involvement
Maximise support structure
Acknowledge loss and grief issues
Promote the benefits of taking time for self care
Provide reassurance


Strategies to support clients to maintain relationships through life cycle transitions may include:
Sharing interests and meaningful activities together
Sharing time and meals together
Sharing feelings about any difficulties
Mutual respect
Having valued roles
Privacy and confidentiality


Barriers to self care may include:
Physical
Emotional
Spiritual
Cultural
Upbringing
Personality


Strategies may include:
Learning about the client's condition
Accessing supportive health professionals and services
Pastoral care
Self awareness
Counselling
Basics of healthy caring
A self care plan
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures


Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Replaced By
State Code National Code Title Type
AVC54 CHCCCS025 Support relationships with carers and families Unit of competency