Unit of competency Outline
Date retreived
22/07/2026 10:05 PM AWST
22/07/2026 10:05 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work intensively with clients
Work intensively with clients
Unit of competency
National Code
CHCCW503A
CHCCW503A
State Code
D2377
D2377
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090515 - Welfare Studies
Original Release Date
12/08/2014
Nominal Hours
75
Description
DescriptorThis unit describes the knowledge and skills required to deliver targeted specialised client services based on individual case management and intervention
Notes
Elements and Performance Criteria
1. Provide high quality case work
- 1.1 Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements
- 1.2 Identify and effectively communicate the rights and responsibilities of clients to them
- 1.3 Employ appropriate processes to optimise outcomes when working with groups
- 1.4 Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs
- 1.5 Negotiate any proposed changes with clients and other relevant parties
- 1.6 Respond appropriately to potential and actual difficulties and crises including:
- identifying a range of relevant strategies
- engaging behaviour consistent with organisation standards
- accessing relevant emergency services as required
- providing appropriate debriefing to relevant parties
- 1.7 Implement appropriate mechanisms to assess the need to change case plans and strategies
- 1.8 Where decisions are made to implement case closure, employ procedures consistent with organisation procedures
2. Enlist specialist services
- 2.1 Assess the need for specialist services, considering:
- severity of client needs
- agreed goals and planned outcomes
- resources
- the degree of community and family support
- the workers skills and work capacity
- 2.2 Where referrals are made to specialist services, implement processes to ensure progress will be monitored
3. Establish transition processes
- 3.1 Negotiate with relevant people, the need for ongoing resources, services and support
- 3.2 Make arrangements with relevant parties for participation in programs and other support activities
- 3.3 Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Working with clients will be carried out within requirements established by:
Relevant legislation and statutory requirements
International conventions relating to the rights of individuals
Organisation policy and codes of conduct
Relevant program standards
Professional association codes of conduct and ethical and ethical positions
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Working with clients will be carried out within requirements established by:
Relevant legislation and statutory requirements
International conventions relating to the rights of individuals
Organisation policy and codes of conduct
Relevant program standards
Professional association codes of conduct and ethical and ethical positions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment must include assessment of competence with a number of clients
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment must include assessment of competence with a number of clients
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3088 | CHCCWI3B | Work with clients intensively | Unit of competency |