Unit of competency Outline
Date retreived
22/07/2026 9:54 PM AWST
22/07/2026 9:54 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate links with other services
Facilitate links with other services
Unit of competency
National Code
CHCNET404B
CHCNET404B
State Code
WC947
WC947
TGA Status
Deleted
Deleted
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
17/07/2014
Nominal Hours
55
Description
DescriptorThis unit describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need
Notes
Elements and Performance Criteria
1. Identify and maintain links with relevant services
- 1.1 Gather and store information on relevant services as appropriate
- 1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
- 1.3 Maintain active participation in relevant networks
- 1.4 Maintain information on the organisation's range of services
2. Provide relevant information to services
- 2.1 Respond to information requests from other organisations as appropriate
- 2.2 Maintain knowledge of and access to internal means of support within own organisation
- 2.3 Provide information and resources to support community groups as appropriate
- 2.4 Ensure materials and resources provided are relevant and current
- 2.5 Seek feedback on the materials and resources and use in developing future materials and resources
3. Work with and support other organisations to enhance service delivery
- 3.1 Define the type and level of support to be provided and negotiate with the relevant organisation
- 3.2 Maintain appropriate support and contact with people referred
- 3.3 Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures
- 3.4 Develop and negotiate longer term plans to assist services to operate self-sufficiently
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Links may be:
Referral to and from other services
Telephone contact
Worker networks
Informal contacts
Case conferences
Inter agency meetings
Community consultative committees
Joint projects
Relevant services may include:
Consumer groups
Commercial enterprises such as real estate agents, and financial institutions
Community services departments
Aboriginal and Torres Strait Islander services
Employment services
Community based disability support services
Income support services
Accommodation services
Services specific to the person's needs
Trans-cultural
Religious organisations
Judicial
Correctional
Police
Emergency services
Information on relevant servicesmay include:
Pamphlets and other information sources
List of all relevant services
Information on own agency
Criteria for referral to each agency
Contacts
Information to provide to clients
Support may include:
Visits
Consultations
Joint initiatives
Participation in case conferences
Telephone advice
Provision of staff development and training
Exchanging of reports
Community education
Policies and procedures may include:
Referral protocols
Links may be:
Referral to and from other services
Telephone contact
Worker networks
Informal contacts
Case conferences
Inter agency meetings
Community consultative committees
Joint projects
Relevant services may include:
Consumer groups
Commercial enterprises such as real estate agents, and financial institutions
Community services departments
Aboriginal and Torres Strait Islander services
Employment services
Community based disability support services
Income support services
Accommodation services
Services specific to the person's needs
Trans-cultural
Religious organisations
Judicial
Correctional
Police
Emergency services
Information on relevant servicesmay include:
Pamphlets and other information sources
List of all relevant services
Information on own agency
Criteria for referral to each agency
Contacts
Information to provide to clients
Support may include:
Visits
Consultations
Joint initiatives
Participation in case conferences
Telephone advice
Provision of staff development and training
Exchanging of reports
Community education
Policies and procedures may include:
Referral protocols
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
Consistency in performance should consider the community services networking and liaison requirements within the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
Consistency in performance should consider the community services networking and liaison requirements within the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2619 | CHCNET404A | Facilitate links with other services | Unit of competency |