Elements and Performance Criteria

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Teams/workgroup may include:
Formal and informal arrangements
Workgroups including members from outside the organisation


Organisation values, standards and guidelines may relate to:
Community development
Duty of care
Equal employment opportunity
First aid
Grievance management
Harassment
WHS
Person-centred approach
Service delivery standards
Specific values, standards and approaches relevant to work role
Workplace behaviours


Work plan may be operational or strategic and may include:
Organisation standards relating to service delivery or outcomes specific to work role
Resources required
Specific plans for implementing identified work arrangements
Timeframe for achieving outcomes
Training plans to develop required knowledge and skills


Monitor performance will take into account:
Discussions between worker and supervisor
Identified training and development needs
Review of and discussion about factors that have affected the individual work plan
Review of the individual work plan


Strategies to enhance team effectiveness may include:
Review of policies or procedures
Review of roster arrangements or associated work condition
Review of systems, equipment or work practices

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
Assessment may be conducted over one or more occasions


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace