Unit of competency Outline

Date retreived
22/07/2026 2:56 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Coordinate the work environment

Coordinate the work environment

Unit of competency
National Code
CHCORG506E
State Code
WC958
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
21/07/2014
Nominal Hours
95
Description
DescriptorThis unit describes the knowledge and skills required to undertake supervisory and coordinating activities in work groups in community service organisations
Notes
Elements and Performance Criteria
1. Contribute to and promote effective work practices
  • 1.1 Routinely identify and implement effective ways of working to sustain ongoing health and morale
  • 1.2 Develop and implement work plans to ensure:
  • client needs are addressed
  • desired outcomes are achieved
  • objectives are met
  • agreed timeframes are met
  • compliance with relevant guidelines and procedures
  • contingencies are managed
  • duty of care responsibilities are met
  • ethical and non discriminatory practices
  • the work of the organisation is promoted
  • 1.3 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes, including addressing barriers and constraints
  • 1.4 Where relevant to work role, implement effective measures to ensure new and existing staff:
  • are fully informed of what is expected of them
  • are provided with appropriate orientation, induction and development opportunities
  • contribute to ongoing review of workplace practices
  • have written workplans which are regularly reviewed
  • 1.5 Make every effort to implement processes and practices that promote cooperative work practices and maintain positive relationships with staff and management
  • 1.6 Take responsibility for own behaviour and identify and implement ways to develop effective working relationships
2. Promote effective workplace relations
  • 2.1 Model and promote effective communication in the workplace, including open discussion and active listening
  • 2.2 Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties
  • 2.3 Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints
  • 2.4 Make every effort to resolve issues which may disrupt work unit activities
3. Facilitate work group activities
  • 3.1 When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members
  • 3.2 Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action
  • 3.3 Provide feedback in a supportive manner appropriate to individuals and the group
4. Develop and implement staffing processes as required
  • 4.1 Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals
  • 4.2 Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing
  • 4.3 Participate in recruitment processes as required
  • 4.4 If staff performance is unsatisfactory, provide counselling and support to improve performance
  • 4.5 Address staff performance issues as required in accordance with organisation's procedures
  • 4.6 Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation
5. Advocate for workplace health and safety and fair employment practices
  • 5.1 Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices
  • 5.2 Negotiate, develop and implement work practices within the above legislative and organisation guidelines
  • 5.3 Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties
  • 5.4 Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Staffing requirements may cover the following staff:
Full time/part time
Paid/unpaid
Permanent/casual
Secondments and work exchanges
Temporary/contract
Trainees


Staffing proposals will include:
Delegations, accountability
Hours of work
Implications for the organisation
Outcomes and performance requirements
Resources costs, equipment, office space, furniture, travel
Salary conditions
Skills, education, experience
Supervision
Team members
Terms of engagement


Organisation policies and procedures will relate to:
Accountability
Accounting of income and expenditure
Administrative processes
Career development and progression
Case Management Society of Australia national standards
Contracts
Employment conditions
Grievance, complaints and discipline processes
Induction
Management and decision-making processes
Monitoring
WHS
Recruitment and employment practices
Recruitment and termination practices
Rosters
Training and development practices
Use of equipment and venue


Management may be by:
Board of management
Collective
Government program or unit director
Project management committee
Voluntary community management committee
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
It is recommended that this unit be principally assessed in the workplace


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Assessment should be gathered principally from material drawn from workplace or from work experience in a relevant simulation
Replaces
State Code National Code Title Type
D8594 CHCORG506D Coordinate the work environment Unit of competency
Replaced By
State Code National Code Title Type
AVB74 CHCMGT003 Lead the work team Unit of competency