Unit of competency Outline

Date retreived
22/07/2026 9:29 AM AWST

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Coordinate complex case requirements

Coordinate complex case requirements

Unit of competency
National Code
CHCCSM004
State Code
AVC24
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish coordination function
  • 1.1 Work with the client and other services to determine the service provision requirements
  • 1.2 Negotiate collaborative working arrangements for all services involved
  • 1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes
  • 1.4 Work with the services to agree coordination requirements and boundaries
2. Support the client to access multiple services
  • 2.1 Identify, implement and maintain duty of care responsibilities
  • 2.2 Provide information to the client about the coordination role
  • 2.3 Work with the client to establish communication requirements
  • 2.4 Assess need and arrange interpreter, according to clients needs
  • 2.5 Work with the client and other services to identify barriers to attaining outcomes
  • 2.6 Work with the client to prioritise needs and communicate these with service providers
  • 2.7 Facilitate case conference and meetings to coordinate responsibilities and roles
  • 2.8 Work with other services to minimise client confusion and concerns in a coordinated manner
3. Monitor client progress
  • 3.1 Facilitate communication between service providers to identify and manage service duplication
  • 3.2 Work with the client and services to monitor progress toward outcomes
  • 3.3 Obtain client feedback about services
  • 3.4 Identify and implement further support required to meet changing needs and progress towards outcomes
No information
No information
Replaces
State Code National Code Title Type
D2296 CHCCM501A Coordinate complex case requirements Unit of competency
Replaced By
State Code National Code Title Type
OEL05 CHCCSM012 Coordinate complex case requirements Unit of competency