Unit of competency Outline

Date retreived
22/07/2026 5:50 PM AWST

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Coordinate complex case requirements

Coordinate complex case requirements

Unit of competency
National Code
CHCCSM012
State Code
OEL05
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090501 - Social Work
Original Release Date
03/07/2023
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with complex needs within a case management framework.Workers at this level work under supervision within established guidelines and may take a lead role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish coordination function.
  • 1.1. Work with the person to determine and agree on the service provision requirements.
  • 1.2. Develop a plan with the person to identify appropriate services, their availability and expected outcomes.
  • 1.3. Obtain person’s consent to identify and exchange information with other services they are engaged with or being referred to.
  • 1.4. Negotiate and agree on collaborative working arrangements and services to be provided.
2. Support the person to access multiple services.
  • 2.1. Identify, implement and maintain duty of care responsibilities.
  • 2.2. Provide information to the person about the coordination role.
  • 2.3. Work with the person to establish their communication requirements and preferences.
  • 2.4. Assess the person’s needs for interpreter and translation support and arrange access if required.
  • 2.5. Work with the person and other services to identify barriers to attaining outcomes.
  • 2.6. Work with the person to prioritise needs and communicate these with service providers.
  • 2.7. Facilitate meetings to coordinate responsibilities and roles.
  • 2.8. Work with other services to minimise person’s confusion and concerns in a coordinated manner.
3. Monitor person’s progress.
  • 3.1. Facilitate communication between service providers to identify and manage service duplication.
  • 3.2. Work with the person and services to monitor progress toward the person’s goals.
  • 3.3. Obtain the person’s feedback about services.
  • 3.4. Identify and implement further support required to meet changing needs and progress towards the person’s goals.
  • 3.5. Complete documentation in accordance with organisational policy and procedures.
No information
No information
Replaces
State Code National Code Title Type
AVC24 CHCCSM004 Coordinate complex case requirements Unit of competency