Unit of competency Outline

Date retreived
23/07/2026 11:59 AM AWST

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Coordinate complex case requirements

Coordinate complex case requirements

Unit of competency
National Code
CHCCM501A
State Code
D2296
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090501 - Social Work
Original Release Date
17/07/2014
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to coordinate multiple service inputs for clients with complex needs
Notes
Elements and Performance Criteria
1. Establish coordination function
  • 1.1 Work with the client and other services to determine the nature of service inputs
  • 1.2 Determine the interaction effect of all service inputs
  • 1.3 Develop a plan identifying all service inputs, their timeframes and expected outcomes
  • 1.4 Work with the services to identify the requirements and boundaries of the coordination role
  • 1.5 Work with the services to establish communication requirements
2. Support the client accessing multiple service inputs
  • 2.1 Provide information to the client to establish an understanding of the coordination role
  • 2.2 Determine any client confusion, concerns and barriers in relation to accessing the range of services
  • 2.3 Where appropriate, work with the client and other services to resolve client confusion, concerns and barriers
  • 2.4 Work with the client to establish communication requirements
3. Monitor service inputs
  • 3.1 Facilitate communication between services to identify duplication of service inputs
  • 3.2 Work with services to manage service duplication
  • 3.3 Work with the client and services to monitor progress toward outcomes
  • 3.4 Work with the client and services to identify barriers to attaining outcomes
  • 3.5 Work with the client and services to develop solutions to attaining outcomes in a coordinated manner
  • 3.6 Work with the services to minimise client confusion and concerns in a coordinated manner
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Service inputs may include:
Formal interventions
Support services
Services to clients
Services to family and carers


Requirements and boundaries of the coordination role may include:
Providing a central point of contact for the client
Monitoring overall impact of service interventions
Facilitating communication
Monitoring client confusion, concerns and barriers


Communication requirements may include:
Meetings
Identifying triggers indicating the need for communication between services
Defined timeframes


Client confusion, concerns and barriers may include:
Not understanding the relevance of different service inputs
Need to provide the same information to multiple services
Time to commit to service demands
Not understanding how services compliment each other
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment may be conducted over one or more occasions and should include all aspects of case planning with a range of clients


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting


Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace environment
Replaced By
State Code National Code Title Type
AVC24 CHCCSM004 Coordinate complex case requirements Unit of competency