Unit of competency Outline

Date retreived
23/07/2026 5:50 AM AWST

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Develop workplace communication strategies

Develop workplace communication strategies

Unit of competency
National Code
CHCCOM003
State Code
AVC30
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
22/01/2016
Nominal Hours
45
Description
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit.This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Develop communication strategies
  • 1.1 Identify internal and external information needs
  • 1.2 Identify competing or conflicting interests
  • 1.3 Develop a range of communication strategies to meet organisation needs and goals
  • 1.4 Develop a communication plan
2. Establish communication protocols
  • 2.1 Identify processes for adapting communication strategies to suit a range of contexts
  • 2.2 Develop processes and protocols in line with communication strategies
  • 2.3 Prepare information and resources to support the implementation of communication protocols
3. Promote the use of communication strategies
  • 3.1 Present information to staff regarding communication strategies, protocols and organisation standards
  • 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff
  • 3.3 Maintain work-related networks and relationships to meet organisation objectives
4. Review communication practices
  • 4.1 Obtain feedback from others to assess communication outcomes
  • 4.2 Record lessons learnt and identify opportunities for continuous improvement
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