Unit of competency Outline

Date retreived
23/07/2026 7:36 AM AWST

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Present information to stakeholder groups

Present information to stakeholder groups

Unit of competency
National Code
CHCCOM004
State Code
AVC32
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
100707 - Verbal Communication
Original Release Date
22/01/2016
Nominal Hours
70
Description
This unit describes the skills and knowledge required to apply high level communication skills in interactions with stakeholders.This unit applies to all workers responsible for communicating organisation-specific information to a group of stakeholders. Stakeholder groups may be external or internal, including clients, service providers, colleagues or managers.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Identify communication strategies for specific stakeholders
  • 1.1 Analyse the target group, their needs and communication preferences
  • 1.2 Research information relevant to the target audience
  • 1.3 Select communication strategy for internal and external dissemination of information in line with organisation standards
2. Provide presentations to a range of groups and facilitate discussion
  • 2.1 Develop presentations using technology and resources in line with organisation standards
  • 2.2 Present information clearly and sequentially, with consideration to timelines and audience
  • 2.3 Identify and address additional information needs of individuals
  • 2.4 Respond to questions from the audience and encourage contributions to discussion
  • 2.5 Monitor participation and input by group members
3. Resolve conflicts
  • 3.1 Table divergent views and identify key issues and barriers to resolution
  • 3.2 Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues
  • 3.3 Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes
  • 3.4 Refer or follow escalation procedures to address unresolved issues or conflicts as required
4. Close the discussion
  • 4.1 Confirm next steps and follow up requirements
  • 4.2 Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement
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