Unit of competency Outline

Date retreived
23/07/2026 2:14 AM AWST

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Undertake community sector work within own community

Undertake community sector work within own community

Unit of competency
National Code
CHCCS421B
State Code
WC853
TGA Status
Deleted
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
17/07/2014
Nominal Hours
40
Description
This unit deals with the skills and knowledge required for workers to deal with a range of issues associated with delivery of programs and services to individual and communities within the context of community sector work in communities in which they are personally involved
Notes
Elements and Performance Criteria
1. Address cultural issues and complexities when working in own community
  • 1.1 Apply an understanding of the cultural issues and complexities of working with own community
  • 1.2 Identify historical, social, political, economic and environmental factors which currently impact on people in the community
  • 1.3 Identify potential issues related to the delivery of programs and services to own community for self and community members
  • 1.4 Identify current strategies, programs and models that address identified issues and apply in work practice
2. Apply appropriate service frameworks and models
  • 2.1 Identify suitable services and organisations and clarify their potential role and approach to addressing community issues
  • 2.2 Identify appropriate frameworks for service delivery in the community, taking into account potential issues and conflicts related to service delivery
  • 2.3 Promote and select services and approaches that support individuals and the community to be self-determining and empowered
  • 2.4 Demonstrate commitment to achieving access and equity to services for community members, in line with identified need
  • 2.5 Establish and maintain networks with relevant agencies and associated services (e.g. housing agencies) to support individuals and communities
3. Work in a culturally safe manner
  • 3.1 Consider and respect local community values, beliefs and roles when providing services to individuals and the community
  • 3.2 Apply cultural safety protocols in implementing government policies, undertaking research and data collection and delivering services to individuals and the community
  • 3.3 Identify cultural or belief based factors that may present a barrier to behaviour change and/or adaptation to current circumstances
  • 3.4 Identify cultural or belief based factors that may produce stress and have a potential to impact own work practices and report to organisation as appropriate to support service delivery and personal well being
  • 3.5 Deliver services safely as limited by own level of competence and responsibility and in line with organisation policies, regulatory requirements and community protocols
4. Apply strategies and policies relevant to service delivery
  • 4.1 Identify aspects of organisation service strategies, policies, bodies and resources relevant to work in specific communities
  • 4.2 Apply strategies and policies to address identified needs of individuals and the community
  • 4.3 Identify barriers to access and equity in relation to services
  • 4.4 Take available opportunities to advocate on behalf of individuals and/or the community
  • 4.5 Maintain confidentiality of client information
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Cultural safety refers to:
Maintaining the protection of a community's:
intellectual property
human rights
resources
ownership of materials
Community and self-protection


Cultural or belief based factors that may produce stress include:
Community and/or own expectations that may involve, for example:
extended work hours
functions outside health work role
unrealistic accountability/responsibility for resolving community problems
family pressures
conflict between work role and community responsibilities
Multiple accountabilities to employer, family, personal and community
Conflict between community and family responsibilities and obligations and work role
Motor vehicle accidents


Agencies associated services may include:
Government health services
Welfare agencies
Emergency services
Police
Education and training organisations
Non-government and private enterprise
Community Government Councils
Elected community organisations
Churches


Barriers to access and equity may include:
Racism, including community and institutionalised racism
Discrimination
Socioeconomic status
Access to essential services and infrastructure
Lack of coordination of government at all levels
Inadequate resources/funding
Lack of community control and ownership
Lack of political leverage
Language barriers
Disease focus of mainstream health care delivery
Differences in concept of ill health
Geographic access to primary health care and specialist health services
Cultural barriers
Language/literacy


Organisation policies and regulatory requirements may include:
Privacy and confidentiality guidelines
Treatment manuals
Work health and safety (WHS) guidelines
Infection control guidelines
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects of assessment:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions
Assessment must demonstrate consistency of application of skills and knowledge described in this unit of competency


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place


Method of assessment:
Assessment may include observation, questioning and evidence gathered from a workplace environment
Replaces
State Code National Code Title Type
D2342 CHCCS421A Undertake community sector work within own community Unit of competency