Unit of competency Outline

Date retreived
22/07/2026 8:52 AM AWST

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Lead and develop others in a community sector workplace

Lead and develop others in a community sector workplace

Unit of competency
National Code
CHCORG611C
State Code
WC962
TGA Status
Replaced
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080307 - Organisation Management
Original Release Date
21/07/2014
Nominal Hours
85
Description
DescriptorThis unit describes the knowledge and skills required to achieve identified work outcomes through managing, leading and developing individuals and teams in the work group or organisation
Notes
Elements and Performance Criteria
1. Provide leadership, direction and guidance to the organisation
  • 1.1 Provide regular briefings on work goals, plans and operational issues to work groups to minimise role ambiguity and maximise effectiveness
  • 1.2 Provide encouragement to develop new and innovative work practices and strategies to optimise work outcomes and better meet client needs
  • 1.3 Model high standards of performance and practice to staff
  • 1.4 Provide leadership and supervision appropriate to changing priorities and situations and take into account differing needs and backgrounds of individuals, requirements of task and client needs
  • 1.5 Use the diversity of individuals' knowledge, skills and approaches to enhance work outcomes
  • 1.6 Model application of principles and practices of equal employment opportunity, work health and safety (WHS) and participative work practices in the community sector and promote to staff
2. Maximise own performance outcomes
  • 2.1 Use effective time and work management techniques, including monitoring workflow and outcomes, to meet priorities and achieve identified objectives
  • 2.2 Plan work and monitor progress to minimise effects of unexpected outcomes
  • 2.3 Ensure all work undertaken complies with established policies and procedures, especially those relating to anti-discrimination and WHS in the community sector
  • 2.4 Regularly review and revise work practices to assist achievement of identified objectives
  • 2.5 Seek and take opportunities for continuous self development/learning
3. Manage effective work relationships
  • 3.1 Clearly articulate the link between the group's function, goals of the organisation and individual responsibilities and communicate to staff routinely
  • 3.2 Routinely use participative decision-making processes to allocate responsibilities and develop, implement and review work of the group
  • 3.3 Where relevant, identify and resolve conflict with minimum disruption to workgroup function and in accordance with organisation procedures
  • 3.4 Allocate tasks within competence of staff and support by appropriate delegation and training
  • 3.5 Adjust interpersonal styles and methods to the social and cultural context
  • 3.6 Communicate and interact with colleagues and management using a variety of appropriate techniques
4. Manage and improve the performance of individuals
  • 4.1 Monitor performance of the group in achieving objectives, review regularly and use as the basis for further allocation of work
  • 4.2 Monitor and review individual outcomes in consultation with the workgroup to measure and assess progress against objectives and identify issues for attention or further work
  • 4.3 Revise work practices as required to achieve workgroup, corporate and community sector goals and objectives
  • 4.4 Address performance problems in fair, constructive and timely manner in accordance with relevant guidelines, procedures and natural justice
  • 4.5 Monitor individual and group progress and provide regular feedback to optimise achievement of organisation objectives
  • 4.6 Support the work group to develop mutual commitment and cooperation
  • 4.7 Promote and encourage workgroup effectiveness through active participation in group activities and communication processes
5. Support, participate and review group development
  • 5.1 Put in place development plans for each staff member, identifying relevant development activities
  • 5.2 Develop, agree and implement action plans to meet individual and group training and development needs
  • 5.3 Encourage and support staff to apply skills and knowledge in the workplace
  • 5.4 Identify and deliver relevant specialist training and professional development, as required
  • 5.5 Arrange appropriate training and provide to meet individual and organisation needs
  • 5.6 Encourage staff to be involved in professional development and support staff to attend training courses and to take up other development opportunities
6. Support and develop staff
  • 6.1 Provide staff with personal and career development opportunities from within and outside of the organisation
  • 6.2 Hold regular meetings with staff to review, adjust and develop strategies and priorities
  • 6.3 Agree priority tasks and monitor achievement of work plans to maximise organisation effectiveness
  • 6.4 Monitor overall performance of staff and provide regular feedback in an appropriate manner
  • 6.5 Provide opportunities for targeted professional development in the community sector context
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Relevant information affecting the workgroup can include:
Corporate and strategic plans, including human resource management and human resource development strategic plans
Industrial awards
Personnel management guidelines and circulars
Quality standards
Relevant legislation
Work area business plans


Attend training courses and to take up other development opportunities may include:
Assisted formal study
Conference and seminar attendance
Formal internal and external courses
Induction and orientation
On the job training
Placements at the same level, work experiences and assignments, and higher duties
Support for professional development activities


Procedures and guidelines can include:
Financial/administrative procedures
Fraud prevention
WHS
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
It is recommended that assessment take place on more than one occasion


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Replaces
State Code National Code Title Type
D8598 CHCORG611B Lead and develop others in a community sector workplace Unit of competency