Qualification Outline
22/07/2026 4:43 AM AWST
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Graduate Certificate In Community Services Practice (Client assessment and case management)
Graduate Certificate In Community Services Practice (Client assessment and case management)
CHC70208
D331
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers those workers who are advanced practitioners in the specialised field identified and who require a high level of knowledge and skills in their area of specialisation for application in the following contexts:
Provide specialist services to clients with complex and diverse needs
Act as a resource for other workers
Provide practice supervision of staff including volunteers
Work intensively with clients.
Workers at this level are making high level, independent, complex judgements in highly specialist contexts. Their role may also involve full responsibility and accountability for all aspects of work of self and others and functions including service planning, delivery and evaluation.
Occupational titles may include:
Case manager
Care manager
Assessment officer
Assessor
Schedule
Packaging Rules
ENTRY REQUIREMENTSThis qualification is suited to candidates who have significant experience working as a practitioner in a specialist area of work in a community sector, involving the exercise of independent judgement and decision making skills.
Candidates must specialise in one of the areas of specialisation identified - no generic qualification is available at this level
It is recommended that candidates have:
- an undergraduate degree or postgraduate qualification in a discipline related to work in the community sector
OR
- significant previous experience working in a community sector organisation, in a job role involving the self directed application of knowledge with substantial depth in some area and the exercise of independent judgement and decision making
PACKAGING RULES
Ten (10) units are required for award of this qualification including:
- three (3) core units
- seven (7) elective units
Electives must be selected in line with specialisation requirements identified below:
- five (5) Group B units of competency must be selected for for specialisation in Client Assessment and Case Management
and
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to two (2) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Core Units
All three (3) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC968 | CHCORG701C | Provide leadership as a practitioner in community services | 75 | Unit of competency |
| D8560 | CHCCS805B | Undertake professional reflection | 60 | Unit of competency |
| D8607 | CHCPOL701B | Use research evidence to advance policy and practice | 70 | Unit of competency |
2. Group A Client Assessment and Case Management Specialisation Elective Units
All five (5) units must be completed for client assessment and case management specialisation.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D2303 | CHCCM703A | Apply effective case management practice | 60 | Unit of competency |
| WC830 | CHCCM702B | Implement goal directed care planning | 60 | Unit of competency |
| WC793 | CHCAD504B | Provide advocacy and representation services | 45 | Unit of competency |
| WC829 | CHCCM701B | Undertake advanced client assessments | 60 | Unit of competency |
| WC831 | CHCCM705C | Work effectively with carers and families in complex situations | 60 | Unit of competency |
3. Other Relevant Elective Units
The remaining units may be chosen from elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWL4 | CHC82015 | Graduate Certificate In Client Assessment and Case Management | Qualification |
No information
Entry Requirements
This qualification is suited to candidates who have significant experience working as a practitioner in a specialist area of work in the community sector, involving the exercise of independent judgement and decision making skills.
Candidates must specialise in one of the areas of specialisation (Statutory child protection or Client assessment and case management) - no generic qualification is available at this level.
To gain entry into CHC70108 Vocational Graduate Certificate in Community Services Practice (Client Assessment and case management) a candidate must have:
An undergraduate degree or postgraduate qualification in a discipline related to work in the community sector
OR
Significant previous experience working in a community sector organisation, in a job role involving the self directed application of knowledge with substantial depth in the specialist area of practice and exercise of independent judgement and decision making.
Work application requirements
For award of this qualification, candidates must demonstrate application of high level skills and knowledge in the community sector work context, including investigative research and analysis and application of findings in a community sector work context relevant to their area of specialisation.
Focus on holistic assessment
This qualification has been packaged with three high level core units of competency (CHCPOL701B, CHCORG624E and CHCCS805B) which have a broad focus and are designed to be assessed in conjunction with core knowledge and skills as required for high level practice in the specialist area.
Holistic assessment of core and elective components of each qualification is required in order to achieve an integrated outcome applicable to practice at this advanced and complex level.
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