Unit of competency Outline
Date retreived
22/07/2026 3:03 PM AWST
22/07/2026 3:03 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage complex behavioural situations
Manage complex behavioural situations
Unit of competency
National Code
CHCIC620C
CHCIC620C
State Code
D2561
D2561
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
090503 - Children’s Services
Original Release Date
21/07/2014
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required for worker to manage complex behavioural situations
Notes
Elements and Performance Criteria
1. Identify situations requiring intervention
- 1.1 Respond to request for assistance with recognition of person's feelings and confidence
- 1.2 Clarify the issue of difficulty through listening and questioning
- 1.3 Identify the impact of the problem on people involved and decide about urgency of action
2. Assess the situation within its context
- 2.1 Identify the immediate and long term consequences of the situation remaining
- 2.2 Gather information from all relevant sources
- 2.3 Consider and review a range of explanations for the situation
- 2.4 Identify factors maintaining the current situation
- 2.5 Clearly identify the major issue of concern
- 2.6 Identify the frequency of the problem occurring
- 2.7 Identify the impact of wider context factors
- 2.8 Identify interaction patterns through observation and investigation
- 2.9 Decide whether action is required
- 2.10 Assess the likely intent of the child
3. Develop strategies
- 3.1 Develop strategies with the children whenever possible
- 3.2 Develop clear goals in relation to children's needs and development
- 3.3 Design achievable strategies within available resources
- 3.4 Design strategies that open up possibilities for the children's interaction with others
- 3.5 Ask workers to contribute ideas towards strategy development
4. Support the implementation of strategies by workers
- 4.1 Ensure strategies are implemented in as unobtrusive way as possible
- 4.2 Identify and provide resources required to implement strategy
- 4.3 Regularly review strategies with all involved
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Situations requiring intervention may include:
Risk taking behaviour
Behaviour that risks the safety of others
Habitual patterns of behaviour
Dynamics of a group of children
Noise levels
Settling a child into service
Cross cultural interactions and biases
Ethical issues within children's interactions
A severely withdrawn or isolated child
Aggressive or violent interaction between children
A pattern of bullying, teasing
Attitudes of parents to differences among children
Assess the situation may require information gathered by:
Talking to child
Observation of child
Observation of child's interactions with a range of other people
Asking other workers involved with child e.g. Staff, school
Consulting resource staff or others with relevant expertise
Consulting parents and other family members
Talking to other children in the service
Factors that should be identified may include:
Mix of children in the service
Other children's actions
Family circumstances
Program
Events of the day
Environment of the service
'Mood' within the group of children
Resources required to implement strategy may include:
People
Ideas
Equipment
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Situations requiring intervention may include:
Risk taking behaviour
Behaviour that risks the safety of others
Habitual patterns of behaviour
Dynamics of a group of children
Noise levels
Settling a child into service
Cross cultural interactions and biases
Ethical issues within children's interactions
A severely withdrawn or isolated child
Aggressive or violent interaction between children
A pattern of bullying, teasing
Attitudes of parents to differences among children
Assess the situation may require information gathered by:
Talking to child
Observation of child
Observation of child's interactions with a range of other people
Asking other workers involved with child e.g. Staff, school
Consulting resource staff or others with relevant expertise
Consulting parents and other family members
Talking to other children in the service
Factors that should be identified may include:
Mix of children in the service
Other children's actions
Family circumstances
Program
Events of the day
Environment of the service
'Mood' within the group of children
Resources required to implement strategy may include:
People
Ideas
Equipment
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to a range of opportunities defined in the Range Statement, including:
a childcare workplace
children's services, resources and equipment
the local environment
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to a range of opportunities defined in the Range Statement, including:
a childcare workplace
children's services, resources and equipment
the local environment
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3166 | CHCIC20B | Manage complex behavioural situations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D328 | CHC60208 | Advanced Diploma of Children's Services | Qualification |
| D331 | CHC70208 | Graduate Certificate In Community Services Practice (Client assessment and case management) | Qualification |
| D330 | CHC70108 | Graduate Certificate In Community Services Practice (Statutory child protection) | Qualification |