Unit of competency Outline
Date retreived
22/07/2026 7:12 AM AWST
22/07/2026 7:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work effectively with carers and families in complex situations
Work effectively with carers and families in complex situations
Unit of competency
National Code
CHCCM705C
CHCCM705C
State Code
WC831
WC831
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
21/07/2014
Nominal Hours
60
Description
DescriptorThis unit describes the knowledge and skills required to support the care relationship for clients with carers and families in complex situations
Notes
Elements and Performance Criteria
1. Identify and address the needs of carers and families
- 1.1 Work with carers and families of clients with complex needs to clarify their needs and identify available support options
- 1.2 Provide information as required to assist and meet identified needs of carers and families
- 1.3 Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client
- 1.4 Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of carers and care recipients
- 1.5 Recognise the key factors in risks to the care relationship continuing and respond appropriately to these
- 1.6 Ensure that each person's carer/s and family are treated with dignity and respect and with sensitivity to cultural issues and expectations in the caring relationship
- 1.7 Take steps to ensure all service providers are aware of and respond appropriately to address specific identified needs of carers and families
- 1.8 Where appropriate, identify needs of children of parents with complex needs and apply strategies to address these needs, including where children adopt the caring role (young carers)
2. Involve carers and families in assessment and care planning processes
- 2.1 Consult with care recipient to clarify the role and involvement of primary carer/s and other family members in the decision-making and service delivery processes
- 2.2 Ensure assessments are undertaken in the context of the care relationship and address the needs of both care recipients and carers, and address any areas of conflict
- 2.3 Ensure carers are well informed about their role and rights in assessment of the care recipient and care planning decision-making and that they are aware of their right to a carer assessment, which may be undertaken separately
- 2.4 Ensure carer assessment is empowering and builds carer relationships with service providers over time
- 2.5 Provide carers with clear understanding of available services and choices, so they are informed participants in the care planning process
- 2.6 Consult with all organisation representatives involved in assessment and care planning in complex situations to ensure carer and family involvement is clear
- 2.7 Ensure services are provided in a manner that recognises and optimises the caring relationship to maximise each person's potential for achieving their goals and addresses identified needs
- 2.8 Maximise agreed involvement of carer/s and family in assessment and care planning processes and decision-making
- 2.9 Ensure mechanisms are in place to support sharing and updating of information with carer/s and family
3. Involve carer/s, family and other informal support persons in monitoring client care plan implementation
- 3.1 Ensure carer/s have a clear understanding of client-identified goals and the role planned services, support and resources have in achieving those goals
- 3.2 Ensure carer/s have identified their own goals and the role planned services, support and resources have in achieving those goals
- 3.3 Listen to observations of client, carer/s and family about aspects of care and services provided in relation to achieving those goals
- 3.4 Maintain appropriate level of rapport and communication with carer/s to support disclosure of information about delivery of services and resources in line with care plan
- 3.5 Maintain collaborative relationships with carers and other informal supporters (e.g. neighbours or friends), to ensure they can continue to provide the desired support to people with complex needs
- 3.6 Involve carer/s in identifying problems with implementing care plans and potential adjustments to best meet each person's needs
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Care planningmay include:
Planning range and type of specific services to be provided
Planning details of each specific service to be provided, such as
domestic assistance
respite
nursing care
Consideration of work health and safety (WHS) and risk management issues and strategies to address these
Referral strategies, as required, to address breadth of client needs
Information about services, resources or activities the client may follow up independently, such as:
health promotion
local social or active living opportunities
self-management strategies and activities
self-referral to other services
Communication strategies for ensuring clarity of responsibilities and effective coordination of service delivery
Complex needs may refer to:
Client needs requiring multiple service types with heightened needs for collaboration between service providers
Client with unstable or deteriorating health where service needs for both client and carers are changing frequently
Clients who have family and carer needs that require additional service inputs
Clients with a range of needs that may not be met by available services and resources
Clients with diminished capacity to make own decisions
Situations where there is suspected abuse or competing, conflicting needs between clients and carers
Risks to the care relationship may include:
Conflict in relationships with family or service providers
High intensity care
High levels of carer stress
Loss of formal or informal supports
Multiple competing role demands
Worsening carer health
Worsening health or behaviour of the person with care needs
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Care planningmay include:
Planning range and type of specific services to be provided
Planning details of each specific service to be provided, such as
domestic assistance
respite
nursing care
Consideration of work health and safety (WHS) and risk management issues and strategies to address these
Referral strategies, as required, to address breadth of client needs
Information about services, resources or activities the client may follow up independently, such as:
health promotion
local social or active living opportunities
self-management strategies and activities
self-referral to other services
Communication strategies for ensuring clarity of responsibilities and effective coordination of service delivery
Complex needs may refer to:
Client needs requiring multiple service types with heightened needs for collaboration between service providers
Client with unstable or deteriorating health where service needs for both client and carers are changing frequently
Clients who have family and carer needs that require additional service inputs
Clients with a range of needs that may not be met by available services and resources
Clients with diminished capacity to make own decisions
Situations where there is suspected abuse or competing, conflicting needs between clients and carers
Risks to the care relationship may include:
Conflict in relationships with family or service providers
High intensity care
High levels of carer stress
Loss of formal or informal supports
Multiple competing role demands
Worsening carer health
Worsening health or behaviour of the person with care needs
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment may be conducted over one or more occasions and should include both the development and promotion of best practice
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place
simulation of realistic workplace setting, using case study examples, role plays etc
Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace setting
Feedback from peers/other participants may inform assessment
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment may be conducted over one or more occasions and should include both the development and promotion of best practice
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place
simulation of realistic workplace setting, using case study examples, role plays etc
Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace setting
Feedback from peers/other participants may inform assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8552 | CHCCM705B | Work effectively with carers and families in complex situations | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVC25 | CHCCSM003 | Work with carers and/or families in complex situations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J034 | CHC50212 | Diploma of Community Services (Alcohol and other drugs) | Qualification |
| J172 | CHC50312 | Diploma of Community Services (Mental health) | Qualification |
| D331 | CHC70208 | Graduate Certificate In Community Services Practice (Client assessment and case management) | Qualification |