Unit of competency Outline

Date retreived
22/07/2026 8:51 AM AWST

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Work effectively with carers and families in complex situations

Work effectively with carers and families in complex situations

Unit of competency
National Code
CHCCM705B
State Code
D8552
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
03/08/2011
Field of Education
Original Release Date
03/08/2011
Nominal Hours
60
Description
DescriptorThis unit describes the knowledge and skills required to support the care relationship for clients with carers and families in complex situations
Notes
Elements and Performance Criteria
1. Identify and address the needs of carers and families
  • 1.1 Work with carers and families of clients with complex needs to clarify their needs and identify available support options
  • 1.2 Provide information as required to assist and meet identified needs of carers and families
  • 1.3 Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client
  • 1.4 Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of carers and care recipients
  • 1.5 Recognise the key factors in risks to the care relationship continuing and respond appropriately to these
  • 1.6 Ensure that each person's carer/s and family are treated with dignity and respect and with sensitivity to cultural issues and expectations in the caring relationship
  • 1.7 Take steps to ensure all service providers are aware of and respond appropriately to address specific identified needs of carers and families
  • 1.8 Where appropriate, identify needs of children of parents with complex needs and apply strategies to address these needs, including where children adopt the caring role (young carers)
2. Involve carers and families in assessment and care planning processes
  • 2.1 Consult with care recipient to clarify the role and involvement of primary carer/s and other family members in the decision-making and service delivery processes
  • 2.2 Ensure assessments are undertaken in the context of the care relationship and address the needs of both care recipients and carers, and address any areas of conflict
  • 2.3 Ensure carers are well informed about their role and rights in assessment of the care recipient and care planning decision-making and that they are aware of their right to a carer assessment, which may be undertaken separately
  • 2.4 Ensure carer assessment is empowering and builds carer relationships with service providers over time
  • 2.5 Provide carers with clear understanding of available services and choices, so they are informed participants in the care planning process
  • 2.6 Consult with all organisation representatives involved in assessment and care planning in complex situations to ensure carer and family involvement is clear
  • 2.7 Ensure services are provided in a manner that recognises and optimises the caring relationship to maximise each person's potential for achieving their goals and addresses identified needs
  • 2.8 Maximise agreed involvement of carer/s and family in assessment and care planning processes and decision-making
  • 2.9 Ensure mechanisms are in place to support sharing and updating of information with carer/s and family
3. Involve carer/s, family and other informal support persons in monitoring client care plan implementation
  • 3.1 Ensure carer/s have a clear understanding of client-identified goals and the role planned services, support and resources have in achieving those goals
  • 3.2 Ensure carer/s have identified their own goals and the role planned services, support and resources have in achieving those goals
  • 3.3 Listen to observations of client, carer/s and family about aspects of care and services provided in relation to achieving those goals
  • 3.4 Maintain appropriate level of rapport and communication with carer/s to support disclosure of information about delivery of services and resources in line with care plan
  • 3.5 Maintain collaborative relationships with carers and other informal supporters e.g. neighbours or friends, to ensure they can continue to provide the desired support to people with complex needs
  • 3.6 Involve carer/s in identifying problems with implementing care plans and potential adjustments to best meet each person's needs
No information
No information
Replaces
State Code National Code Title Type
D2304 CHCCM705A Work effectively with carers and families in complex situations Unit of competency
Replaced By
State Code National Code Title Type
WC831 CHCCM705C Work effectively with carers and families in complex situations Unit of competency
No information