Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Statistical analyses may include:
correlation calculations
long-term trend analyses
probability assessment
regulation analyses
short to medium-term trend analyses
Sensitivity analyses means:
applying 'what if' scenarios to available options
Management information systems means:
formal systems for collecting, storing and synthesising information to be used in management decision making
Decision support systems are:
management information systems which include some form of computer-based assistance to decision making (expert systems)
Risk management means:
process of identification of potential negative events and the development of plans to mitigate or minimise the likelihood or consequences of the negative event if it occurs
Quantitative methods may include:
dynamic programming
linear programming
queuing theory
simulation
transportation methodology
Relevant groups and individuals means:
those personnel who have knowledge about the issue being dealt with and the expertise to assist the decision making process
Research may include:
focus groups
group interviews
individual interviews
surveys
Communication plans means:
structured program for the dissemination of information and the receipt of feedback information from individuals relevant to the process or activity
Technology may include:
audio-visual media
internet
intranet
print media
radio
telephone
television
Corporate knowledge may include:
copyright
intellectual property
technology

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
documentation which tracks a particular problem/issue through information gathering and analysis, decision making and taking, and dissemination to relevant groups and individuals
development and utilisation of relevant information storage and retrieval systems, as well as accessing informal knowledge and information from informal networks within the organisation
knowledge of new technologies and their suitability to knowledge and information management.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment of written reports on knowledge management and information management
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of information management systems
review of documentation identifying, defining and analysing business problems and issues
evaluation of communication plans
evaluation of the transmission/release of information/advice in terms of adhering to confidentiality/privacy policies.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Advanced Diploma of Management.