Unit of competency Outline

Date retreived
23/07/2026 12:29 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage knowledge and information

Manage knowledge and information

Unit of competency
National Code
BSBINM601
State Code
AUK56
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/09/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge required to develop and maintain information processing systems to support decision making; and to optimise the use of knowledge and learning throughout the organisation.It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Obtain information relevant to business issues
  • 1.1 Review staff and customer feedback and business performance data
  • 1.2 Identify, define and analyse business problems and issues
  • 1.3 Identify information required to reach a decision on problems/issues
  • 1.4 Source and gather reliable information
  • 1.5 Test information for reliability and validity and reject where contradictory or ambiguous
  • 1.6 Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately
2 Analyse information and knowledge
  • 2.1 Ensure objectives for analyses are clear, relevant and consistent with the decisions required
  • 2.2 Identify patterns and emerging trends correctly and interpret as to cause and effect
  • 2.3 Utilise statistical analyses and interpretation where appropriate
  • 2.4 Undertake sensitivity analysis on any proposed options
  • 2.5 Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn
  • 2.6 Adjust management information systems/decision support systems to meet information processing objectives
3 Take decisions on business issues identified
  • 3.1 Ensure sufficient valid and reliable information/evidence is available to support a decision
  • 3.2 Utilise risk management plans to determine acceptable courses of action
  • 3.3 Utilise appropriate quantitative methods to assist decision making
  • 3.4 Consult specialists and other relevant groups and individuals
  • 3.5 Ensure decisions taken are within the delegation/accountability of the group/individual responsible
  • 3.6 Make decisions in accordance with organisational guidelines and procedures
  • 3.7 Ensure decisions taken are consistent with organisational objectives, values and standards
  • 3.8 Ensure decisions are taken in a timely manner
4 Disseminate information to the organisation
  • 4.1 Ensure advice/information needs are documented and are specific to location, format and time line requirements
  • 4.2 Document information and update databases regularly
  • 4.3 Design and test systems to meet information requirements of decision makers
  • 4.4 Ensure information is uptodate, accurate, relevant and sufficient for the recipient
  • 4.5 Develop communication plans and disseminate information
  • 4.6 Adhere to confidentiality/privacy policies in the transmission/release of information/advice
  • 4.7 Review and update communication plans regularly
  • 4.8 Utilise technology which provides optimum efficiency and quality
  • 4.9 Maintain corporate knowledge and ensure security
No information
No information
Replaces
State Code National Code Title Type
D0756 BSBINM601A Manage knowledge and information Unit of competency
Replaced By
State Code National Code Title Type
OCG03 BSBINS601 Manage knowledge and information Unit of competency
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