Unit of competency Outline

Date retreived
22/07/2026 10:16 AM AWST

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Manage knowledge and information

Manage knowledge and information

Unit of competency
National Code
BSBINS601
State Code
OCG03
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
091301 - Librarianship And Information Management
Original Release Date
16/03/2021
Nominal Hours
70
Description
This unit describes the skills and knowledge required to develop and maintain information and data systems to support decision making, and to optimise the use of knowledge and learning throughout the organisation.The unit applies to individuals who are responsible for ensuring that critical business information is readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of information assets such as business performance data, customer feedback, statistical data and financial data.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Collect relevant business information
  • 1.1 Review staff and customer feedback and business performance data
  • 1.2 Identify, define and analyse business issues
  • 1.3 Identify information required to reach a decision on issues
  • 1.4 Source and collect relevant, reliable information
  • 1.5 Confirm information is reliable and valid and reject where contradictory or ambiguous
  • 1.6 Consult relevant stakeholders and collect and review relevant knowledge
2. Analyse information and knowledge
  • 2.1 Create clear, relevant and consistent objectives for analysis according to organisational requirements
  • 2.2 Identify and interpret patterns and emerging trends according to organisational requirements
  • 2.3 Use and interpret statistical analyses, where required
  • 2.4 Use sensitivity analysis on relevant options
  • 2.5 Document approach to analysis of information and knowledge and conclusions drawn
  • 2.6 Adjust information and knowledge management decision support systems, where required
3. Decide rectification for business issues
  • 3.1 Confirm sufficient valid and reliable information is available to support decisions
  • 3.2 Use risk management plans to determine acceptable courses of action
  • 3.3 Use relevant quantitative methods to assist decision making
  • 3.4 Consult specialists and other relevant stakeholders
  • 3.5 Make decisions and confirm decisions are consistent with organisational objectives, values and standards
4. Distribute information to the organisation
  • 4.1 Confirm information requirements are documented and according to organisational requirements
  • 4.2 Document information and update databases
  • 4.3 Design and test systems to meet information requirements of relevant stakeholders
  • 4.4 Confirm information and knowledge systems are current, accurate, relevant and sufficient for relevant stakeholders
  • 4.5 Develop communication plan
  • 4.6 Distribute information to relevant stakeholders according to organisational policies and procedures
  • 4.7 Monitor and update communication distribution plans
  • 4.8 Maintain relevant knowledge and support security of information
No information
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