Packaging Rules

Total number of units = 8
3 core units plus
5 elective units

3 elective units must be selected from the elective units listed below.

The remaining 2 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from a Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units
BSBINN601B Manage organisational change
BSBMGT605B Provide leadership across the organisation
BSBMGT616A Develop and implement strategic plans

Elective units
BSBCCO601B Optimise customer contact operations
BSBCCO602B Manage customer contact information
BSBCCO603B Design and launch new customer contact facilities
BSBCCO604B Develop and maintain a service level strategy
BSBCCO605B Develop and maintain a customer contact marketing strategy
BSBCCO606B Forecast and plan using customer contact traffic information analysis
BSBCCO607B Manage customer contact centre staffing
BSBCCO608B Manage customer contact operational costs
BSBCOM603C Plan and establish compliance management systems
BSBDIV601A Develop and implement diversity policy
BSBFIM601A Manage finances
BSBINM601A Manage knowledge and information
BSBIPR601A Develop and implement strategies for intellectual property management
BSBMGT608C Manage innovation and continuous improvement
BSBMGT615A Contribute to organisation development
BSBMGT617A Develop and implement a business plan
BSBMKG609A Develop a marketing plan
BSBRKG601B Define recordkeeping framework
BSBRSK501B Manage risk
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWHS605A Develop, implement and maintain WHS management systems
PSPGOV602B Establish and maintain strategic networks
PSPPROC607A Manage strategic contracts