Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Expectations of the organisation include:
environmental management
occupational health and safety
product safety
service
values and ethics
other relevant factors
Incidents may include:
emergency response
environmental event (emissions, noise, etc.)
product failure
workplace accident
Risk management means:
process of identification of potential negative events and the development of plans to mitigate or minimise the likelihood of the negative event occurring and/or the consequences in the event it does occur
Accountabilities and responsibilities means:
clarification of who is to be accountable for a decision or action prior to its execution, and identification of groups, individuals and activities for which a person is responsible for managing
Positive work environment means:
environment where employees identify with the organisation and its purpose and where communication is free-flowing, decisions are transparent and conflict is positive and constructive

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
input from a wide range of sources providing evidence in respect to a broad range of activities and application of business ethics
demonstration of personal competence that links to the organisation's requirements for managers
effective communication skills and an ability to win commitment to the organisation and its activities
knowledge of leadership styles and their application
knowledge of legislation, codes and by-laws relevant to the organisation's operations.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of demonstrated leadership techniques
observation of presentations
review of media and language used when communicating with individuals and groups
evaluation of accountabilities and responsibilitiesassigned to teams
review of documentation outlining personal objectives and work program outcomes
review of professional development activities undertaken to improve self performance and professional competence.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Advanced Diploma of Management.