Unit of competency Outline
Date retreived
22/07/2026 1:59 PM AWST
22/07/2026 1:59 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide mentoring support to colleagues
Provide mentoring support to colleagues
Unit of competency
National Code
CHCORG627B
CHCORG627B
State Code
D2652
D2652
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
080303 - Human Resource Management
Original Release Date
12/08/2014
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required to act as a mentor to other individuals in the industry or workplace
Notes
Elements and Performance Criteria
1. Establish a relationship with mentoree
- 1.1 Use effective communication styles to develop trust, confidence and rapport
- 1.2 Make agreements on how the mentoring relationship will be conducted including:
- the amount of time involved for both parties
- confidentiality of information
- scope of issues to be covered
- 1.3 Discuss and clarify expectations and goals with mentoree
2. Offer mentoring support
- 2.1 Assist the mentoree to identify and evaluate options to achieve agreed goals
- 2.2 Share personal experiences and knowledge with the mentoree to assist in progress towards agreed goals
- 2.3 Encourage the mentoree to make decisions and take responsibility for courses of action or solutions under consideration
- 2.4 Provide supportive advice and assistance in a manner that allows mentoree to retain responsibility for achievement of their own goals
- 2.5 Recognise and openly discuss changes in the mentoring relationship
- 2.6 Make adjustments to the relationship to take account of the needs of both mentor and mentoree
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Mentoree may work within the same or different organisations as the mentor and:
The mentoring process may apply to any area of organisation or professional endeavour
Expectation and goals for mentoring may include:
acquisition of specific skills
progress with overall development
individual professional and personal development
Changes in the mentoring relationship may include:
Inability of one party to continue participation
Identification of a need for assistance from others with different skills
Achievement of goals and decision to conclude the relationship
Changes in the dynamic of the relationship
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Mentoree may work within the same or different organisations as the mentor and:
The mentoring process may apply to any area of organisation or professional endeavour
Expectation and goals for mentoring may include:
acquisition of specific skills
progress with overall development
individual professional and personal development
Changes in the mentoring relationship may include:
Inability of one party to continue participation
Identification of a need for assistance from others with different skills
Achievement of goals and decision to conclude the relationship
Changes in the dynamic of the relationship
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment must ensure activities are conducted over a period of time in which the candidate provides mentoring support for a less experienced colleague
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Method of assessment:
Assessment methods must be chosen to ensure that mentoring skills can be practically demonstrated
Methods must include assessment of knowledge as well as practical skills and may include, for example:
evaluation of reports detailing mentoring activities undertaken by the candidate (taking account of confidentiality issues)
interview with the mentoree to evaluate the mentor's skills
oral or written questions to assess knowledge of the key concepts of mentoring
review of portfolio's of evidence and third party workplace reports of on-the-job performance by the candidate
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment must ensure activities are conducted over a period of time in which the candidate provides mentoring support for a less experienced colleague
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Method of assessment:
Assessment methods must be chosen to ensure that mentoring skills can be practically demonstrated
Methods must include assessment of knowledge as well as practical skills and may include, for example:
evaluation of reports detailing mentoring activities undertaken by the candidate (taking account of confidentiality issues)
interview with the mentoree to evaluate the mentor's skills
oral or written questions to assess knowledge of the key concepts of mentoring
review of portfolio's of evidence and third party workplace reports of on-the-job performance by the candidate
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3217 | CHCORG27A | Provide mentoring support to colleagues | Unit of competency |