Unit of competency Outline

Date retreived
22/07/2026 1:59 PM AWST

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Provide mentoring support to colleagues

Provide mentoring support to colleagues

Unit of competency
National Code
CHCORG627B
State Code
D2652
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
05/05/2009
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
080303 - Human Resource Management
Original Release Date
12/08/2014
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required to act as a mentor to other individuals in the industry or workplace
Notes
Elements and Performance Criteria
1. Establish a relationship with mentoree
  • 1.1 Use effective communication styles to develop trust, confidence and rapport
  • 1.2 Make agreements on how the mentoring relationship will be conducted including:
  • the amount of time involved for both parties
  • confidentiality of information
  • scope of issues to be covered
  • 1.3 Discuss and clarify expectations and goals with mentoree
2. Offer mentoring support
  • 2.1 Assist the mentoree to identify and evaluate options to achieve agreed goals
  • 2.2 Share personal experiences and knowledge with the mentoree to assist in progress towards agreed goals
  • 2.3 Encourage the mentoree to make decisions and take responsibility for courses of action or solutions under consideration
  • 2.4 Provide supportive advice and assistance in a manner that allows mentoree to retain responsibility for achievement of their own goals
  • 2.5 Recognise and openly discuss changes in the mentoring relationship
  • 2.6 Make adjustments to the relationship to take account of the needs of both mentor and mentoree
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Mentoree may work within the same or different organisations as the mentor and:
The mentoring process may apply to any area of organisation or professional endeavour
Expectation and goals for mentoring may include:
acquisition of specific skills
progress with overall development
individual professional and personal development


Changes in the mentoring relationship may include:
Inability of one party to continue participation
Identification of a need for assistance from others with different skills
Achievement of goals and decision to conclude the relationship
Changes in the dynamic of the relationship
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment must ensure activities are conducted over a period of time in which the candidate provides mentoring support for a less experienced colleague


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged


Method of assessment:
Assessment methods must be chosen to ensure that mentoring skills can be practically demonstrated
Methods must include assessment of knowledge as well as practical skills and may include, for example:
evaluation of reports detailing mentoring activities undertaken by the candidate (taking account of confidentiality issues)
interview with the mentoree to evaluate the mentor's skills
oral or written questions to assess knowledge of the key concepts of mentoring
review of portfolio's of evidence and third party workplace reports of on-the-job performance by the candidate
Replaces
State Code National Code Title Type
S3217 CHCORG27A Provide mentoring support to colleagues Unit of competency
State Code National Code Title Type
J586 HLT60113 Advanced Diploma of Aboriginal and/or Torres Strait Islander Health Care Qualification
J582 HLT40113 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
J584 HLT50113 Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
J583 HLT40213 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice Qualification
J585 HLT50213 Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice Qualification
D332 CHC70308 Graduate Certificate In Career Development Practice Qualification
D315 CHC51108 Diploma of Children's Contact Services Work Qualification
D328 CHC60208 Advanced Diploma of Children's Services Qualification
D333 CHC80108 Graduate Diploma of Community Sector Management Qualification
J034 CHC50212 Diploma of Community Services (Alcohol and other drugs) Qualification
J045 CHC52312 Diploma of Community Services (Development and or Humanitarian Assistance) Qualification
J172 CHC50312 Diploma of Community Services (Mental health) Qualification
D331 CHC70208 Graduate Certificate In Community Services Practice (Client assessment and case management) Qualification
D330 CHC70108 Graduate Certificate In Community Services Practice (Statutory child protection) Qualification
J046 CHC60112 Advanced Diploma of Disability Qualification
D305 CHC50108 Diploma of Disability Qualification
J594 CHC50113 Diploma of Early Childhood Education and Care Qualification
J040 CHC51612 Diploma of Employment Services Qualification
J042 CHC51812 Diploma of Family Intake and Support Work Qualification
J073 HLT40412 Certificate IV in Health Supervision Qualification
D093 HLT51307 Diploma of Hearing Device Prescription and Evaluation Qualification
J074 HLT40512 Certificate IV in Hospital-Health Services Pharmacy Support Qualification
J087 HLT42412 Certificate IV in Indigenous Environmental Health Qualification
J107 HLT51112 Diploma of Indigenous Environmental Health Qualification
J330 PSP61112 Advanced Diploma of Interpreting Qualification
AZX5 PSP60916 Advanced Diploma of Interpreting (LOTE-English) Qualification
D095 HLT51507 Diploma of Kinesiology Qualification
J036 CHC50512 Diploma of Leisure and Health Qualification
J108 HLT51612 Diploma of Nursing (Enrolled-Division 2 nursing) Qualification
J084 HLT42012 Certificate IV in Operating Theatre Technical Support Qualification
J106 HLT51012 Diploma of Population Health Qualification
J086 HLT42312 Certificate IV in Population Health Qualification
J043 CHC51912 Diploma of Relationship Education Qualification
J595 CHC50213 Diploma of School Age Education and Care Qualification
J038 CHC50812 Diploma of Social Housing Qualification
J329 PSP61012 Advanced Diploma of Translating Qualification
AZX6 PSP60816 Advanced Diploma of Translating Qualification
AYW5 NWP50715 Diploma of Water Industry Operations Qualification
J597 CHC50413 Diploma of Youth Work Qualification