Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Courts may include:
Local, District and Supreme Court
Residential Tenancies Tribunals


Court requirements may include current details such as:
Accounts, occupancy, property maintenance, cleaning undertaken, fraud details in relation to tenancy details
Client records


Relevant paperwork may include:
Preparation of set questions
Briefs of evidence
Court reports
Affidavit
Police statements
Relevant organisation files


Follow up action/s and procedures from court appearance may include:
Organisation requirements and regulations
Changing status of account
Monitoring a bench order
Follow up costs/follow up debt recovery
Payment of application fees from advance account will be arranged and voucher prepared
Relevant agencies advised and coordinated as required


Relevant legislation may include, where it exists:
Residential Tenancies Act or equivalent
Access and equity legislation
Anti-discrimination legislation
Consumer affairs legislation


Information about legislation will include:
Copies of actual legislation documentation
Information brochures
Analysis discussion material prepared by relevant community organisations, advocacy groups, policy groups, peak bodies or academics
Internally generated documents

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is to be assessed in the workplace
Consistency in performance should consider requirements of the workplace for effective representation of the client in court


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to appropriate workplace where assessment can take place


Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons