Unit of competency Outline

Date retreived
22/07/2026 12:53 PM AWST

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Establish and maintain effective networks

Establish and maintain effective networks

Unit of competency
National Code
CHCNET402B
State Code
WC946
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
17/07/2014
Nominal Hours
20
Description
DescriptorThis unit describes the knowledge and skills required to establish and maintain formal and informal groups which directly impact on the effective operation of the organisation
Notes
Elements and Performance Criteria
1. Develop cooperative working relationships and strategic alliances with other organisations
  • 1.1 Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility
  • 1.2 Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery
  • 1.3 Share resources, where possible, with other organisations to overcome duplication in service delivery
2. Represent the organisation
  • 2.1 Promote a positive image of the organisation at available opportunities
  • 2.2 Effectively communicate issues, policies and practices of the organisation to a range of audiences in an appropriate format
  • 2.3 Handle complaints about services in accordance with organisation procedures
3. Maintain networks
  • 3.1 Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation
  • 3.2 Apply appropriate time and effort to establishing and maintaining networks to assist achievement of work outcomes
  • 3.3 Follow protocols for communication between network participants and services including those relating to confidentiality
  • 3.4 Provide advocacy to develop working relationships between client and other organisations/agencies
  • 3.5 Identify cultural diversity within networks and ensure communication is appropriate
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Promote a positive image of the organisationinclude to:
Internal and external clients
Professional networks
Managers
Funding bodies
Political groups
Community groups and associations


Networks include:
Formal and informal groups which are directly related to work activities or which make a valuable contribution to effective performance
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems
Assessment must include a range of group settings and networks


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment
Replaces
State Code National Code Title Type
D2618 CHCNET402A Establish and maintain effective networks Unit of competency
Replaced By
State Code National Code Title Type
AVB49 CHCPRP001 Develop and maintain networks and collaborative partnerships Unit of competency