Unit of competency Outline

Date retreived
23/07/2026 5:00 AM AWST

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Establish and maintain effective networks

Establish and maintain effective networks

Unit of competency
National Code
CHCNET402A
State Code
D2618
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
05/08/2014
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
05/08/2014
Nominal Hours
20
Description
DescriptorThis unit describes the knowledge and skills required to establish and maintain formal and informal groups which directly impact on the effective operation of the organisation
Notes
Elements and Performance Criteria
1. Develop cooperative working relationships and strategic alliances with other organisations
  • 1.1 Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility
  • 1.2 Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery
  • 1.3 Share resources, where possible, with other organisations to overcome duplication in service delivery
2. Represent the organisation
  • 2.1 Promote a positive image of the organisation at available opportunities
  • 2.2 Effectively communicate issues, policies and practices of the organisation to a range of audiences in an appropriate format
  • 2.3 Handle complaints about services in accordance with organisation procedures
3. Maintain networks
  • 3.1 Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation
  • 3.2 Apply appropriate time and effort to establishing and maintaining networks to assist achievement of work outcomes
  • 3.3 Follow protocols for communication between network participants and services including those relating to confidentiality
  • 3.4 Provide advocacy to develop working relationships between client and other organisations/agencies
  • 3.5 Identify cultural diversity within networks and ensure communication is appropriate
No information
No information
Replaces
State Code National Code Title Type
S3192 CHCNET2B Maintain effective networks Unit of competency
Replaced By
State Code National Code Title Type
WC946 CHCNET402B Establish and maintain effective networks Unit of competency