Unit of competency Outline
Date retreived
22/07/2026 3:35 PM AWST
22/07/2026 3:35 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage rental assistance process
Manage rental assistance process
Unit of competency
National Code
CHCCH414C
CHCCH414C
State Code
D2273
D2273
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
20/07/2012
Field of Education
090515 - Welfare Studies
Original Release Date
20/07/2012
Nominal Hours
25
Description
DescriptorThis unit describes the knowledge and skills required to apply the process used in managing rental assistance
Notes
Elements and Performance Criteria
1. Determine nature of client inquiry and access, resources / services, if appropriate
- 1.1 Identify referral options
- 1.2 Advise client of information and arrange interview
- 1.3 Review current/previous application and/or tenancies
- 1.4 Consider supporting documentation from client or relevant supporting agencies
2. Explain and implement assistance policy with applicant
- 2.1 Interview applicant with appropriate support people as identified
- 2.2 Complete assessment checklist or equivalent, explaining process to client
3. Assess eligibility against criteria
- 3.1 Apply relevant assessment guidelines to determine eligibility
- 3.2 Determine level of assistance to be given
- 3.3 Document decision according to guidelines
- 3.4 Determine and document out-of-guidelines decisions according to policy
- 3.5 Advise applicant appropriately of assessment outcome
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Rental assistance may vary according to:
Organisation policy
Relevant departmental guidelines
Relevant legislation, policies and guidelines may include:
Residential Tenancies Act or equivalent
Housing policies and procedures of relevant department
Anti-discrimination legislation or equivalent
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Rental assistance may vary according to:
Organisation policy
Relevant departmental guidelines
Relevant legislation, policies and guidelines may include:
Residential Tenancies Act or equivalent
Housing policies and procedures of relevant department
Anti-discrimination legislation or equivalent
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3006 | CHCCH14B | Manage rental assistance process | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D286 | CHC40908 | Certificate IV in Social Housing | Qualification |
| J016 | CHC40912 | Certificate IV in Social Housing | Qualification |