Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Type of inspection may be:
at change of use
at development stage
irregular
periodic
planned
related to a complaint
related to illegal works or usage
statutory.
Client may include:
agent
building supervisor
government and legal instrument and agency
project manager
property agent
property owner
tenant.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Inspection processes may relate to:
statutory limitations
complexity of construction
timeframes
type of construction
type of job.
Relevant people may include:
clients
colleagues
legal representatives
members of industry associations
site personnel
supervisors.
Property documentation may include:
agreements
building codes
checklists
contracts
licences
permits
plans
previous inspection reports
specifications.
Legislative requirements may be outlined and reflected in:
Australian standards, and quality assurance and certification requirements
award and enterprise agreements
codes of practice, which may cover areas including market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
home building requirements
privacy requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices.
Interpersonal techniques may relate to:
active listening
clear presentation of options
constructive feedback
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
two-way interaction
use of language and concepts appropriate to cultural differences
verbal or non-verbal language.
Inspection site may include:
alterations
dangerous structures
environmental conditions
existing buildings
land or structures
multiple locations
new buildings
ruinous structures.
Specialist advice may be sought from:
builders
colleagues
government officials
managers and supervisors
members of industry associations
planners
subcontractors
technical experts
valuers.
Verifiable evidence may include:
inspection checklists, records and notes
qualitative and quantitative data
visual assessment of physical and aesthetic aspects of property.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers and scanners
software applications, such as databases and word applications.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of inspecting a property. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
conducting and completing a property inspection within agreed timeframes and in compliance with all applicable industry, legal and organisational requirements
applying effective communication and coordination techniques required to access property and organise inspection
knowledge of agency practices, ethical standards and legislative requirements associated with property inspections
complying with established inspection processes, noting variations in approved property requirements, and preparing findings in a report suitable for analysis and dissemination.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.