Unit of competency Outline
Date retreived
22/07/2026 2:07 PM AWST
22/07/2026 2:07 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage housing allocations
Manage housing allocations
Unit of competency
National Code
CHCCH412C
CHCCH412C
State Code
D2271
D2271
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
20/07/2012
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
20/07/2012
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required for administration of housing allocation
Notes
Elements and Performance Criteria
1. Match resources to client needs
- 1.1 Interview client to organisation standards to identify level of need
- 1.2 Conduct interviews in a manner which meets organisation requirements and standards
- 1.3 Assess client needs against the organisation's products and services
- 1.4 Advise client of outcome according to organisation procedures
2. Manage re-housing applications
- 2.1 Conduct an interview to determine eligibility for re-housing
- 2.2 Review client's supporting documentation according to organisation procedures
- 2.3 Assess re-housing approvals to ensure they are in line with current guidelines
- 2.4 Advise clients of rehousing decision and appeals rights if declined
- 2.5 Offer alternative options to clients if rehousing is declined
- 2.6 Review eligibility
- 2.7 Document decision according to organisation procedures
3. Coordinate tenant relocation during redevelopment, decanting or emergency
- 3.1 Liaise with client and relevant agencies and community workers to assess options
- 3.2 Identify client re-location options and assess client needs so accommodation needs can be met
- 3.3 Organise physical re-location in accordance with organisation policy and procedures
4. Implement priority housing criteria
- 4.1 Identify critical elements of applications
- 4.2 Assess previous tenancy records
- 4.3 Make appropriate referrals to outside agencies according to organisation procedures
- 4.4 Record client outcomes in relation to organisation procedures
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include:
New service users
Existing service users seeking re-housing
Clients of other housing services
Priority housing criteria may be based upon:
Organisation policy or guidelines
As directed by relevant departmental/funding guidelines
Relevant agencies and community workers include:
Telstra
Emergency services
Gas company
Removalists
Welfare and community agencies
Relevant government agencies/organisations
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include:
New service users
Existing service users seeking re-housing
Clients of other housing services
Priority housing criteria may be based upon:
Organisation policy or guidelines
As directed by relevant departmental/funding guidelines
Relevant agencies and community workers include:
Telstra
Emergency services
Gas company
Removalists
Welfare and community agencies
Relevant government agencies/organisations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3002 | CHCCH12B | Manage housing allocations | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVB32 | CHCSOH004 | Manage housing allocations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D286 | CHC40908 | Certificate IV in Social Housing | Qualification |
| J016 | CHC40912 | Certificate IV in Social Housing | Qualification |