Unit of competency Outline

Date retreived
22/07/2026 9:07 PM AWST

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Manage housing allocations

Manage housing allocations

Unit of competency
National Code
CHCSOH004
State Code
AVB32
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
22/01/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required to administer housing allocation.This unit applies to work in a social housing context. Workers will be required to exercise judgement and sensitivity when working with clients, within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Match resources to client needs
  • 1.1 Interview client to identify needs in accordance with organisation requirements and standards
  • 1.2 Assess client needs against the organisation’s products and services
  • 1.3 Advise client of outcome according to organisation procedures
2. Manage re-housing applications
  • 2.1 Conduct an interview to determine eligibility for re-housing
  • 2.2 Read and review client’s supporting documentation according to organisation procedures
  • 2.3 Assess re-housing approvals to ensure they are in line with current guidelines
  • 2.4 Advise clients of re-housing decision and appeals rights if declined
  • 2.5 Offer alternative options to clients if re-housing is declined
  • 2.6 Review eligibility
  • 2.7 Document decision according to organisation procedures
3. Coordinate tenant relocation during redevelopment, decanting or emergency
  • 3.1 Liaise with client and relevant agencies and community workers to assess relocation options and client needs
  • 3.2 Organise physical re-location in accordance with organisation policy and procedures
4. Implement priority housing criteria
  • 4.1 Identify critical elements of applications
  • 4.2 Read and assess previous tenancy records
  • 4.3 Make appropriate referrals to outside agencies according to organisation procedures
  • 4.4 Record client outcomes in relation to organisation procedures
No information
No information
Replaces
State Code National Code Title Type
D2271 CHCCH412C Manage housing allocations Unit of competency
Replaced By
State Code National Code Title Type
ODJ35 CHCSOH015 Manage housing application and allocation processes Unit of competency
State Code National Code Title Type
AWI9 CHC42215 Certificate IV in Social Housing Qualification