Unit of competency Outline

Date retreived
22/07/2026 1:50 PM AWST

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Manage housing application and allocation processes

Manage housing application and allocation processes

Unit of competency
National Code
CHCSOH015
State Code
ODJ35
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
05/05/2021
View on TGA
State Implementation and Classification
Approved Date
10/09/2021
Field of Education
090511 - Residential Client Care
Original Release Date
10/09/2021
Nominal Hours
90
Description
This unit describes the performance outcomes, skills and knowledge required to assist clients, process housing application forms and administer housing allocation.This unit applies to individuals who work in a social housing context. Workers exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Receive and receipt housing application.
  • 1.1. Read and confirm housing application is complete.
  • 1.2. Provide feedback to client requesting missing or incomplete information.
  • 1.3. Obtain missing information and correct incorrect information.
  • 1.4. Identify and investigate false statements.
  • 1.5. Receipt housing application according to organisational policies and procedures.
2. Match resources to client needs and implement housing criteria.
  • 2.1. Interview client to identify needs according to organisational policies and procedures.
  • 2.2. Read and review client-supporting documentation according to organisational policies and procedures.
  • 2.3. Assess client needs against organisational products and services.
3. Assess application for funding.
  • 3.1. Complete assessment checklist and explain processes and entitlements to client.
  • 3.2. Apply application assessment guidelines to determine client eligibility.
  • 3.3. Assess application to determine client’s choice of location, dwelling type and special requirements.
  • 3.4. Access and interpret organisational records to determine client application, assistance and tenant history relevant to current assessment.
  • 3.5. Assess household complement to determine bedroom entitlement within organisational guidelines.
  • 3.6. Provide all clients with equal access and opportunities to organisational services.
  • 3.7. Complete housing allocation to client according to organisational policies and procedures for decision making.
4. Coordinate rehousing application and waiting list.
  • 4.1. Assess rehousing approvals to ensure organisational guidelines are met.
  • 4.2. Advise clients of rehousing decision making process and right of appeal, if declined.
  • 4.3. Provide client alternative options or refer client to outside agencies if rehousing is declined according to organisational policies and procedures.
  • 4.4. Place client on the rehousing waiting list according to eligibility.
  • 4.5. Document decision according to organisational policies and procedures.
5. Coordinate tenant relocation.
  • 5.1. Liaise with client, agencies and community workers to assess relocation options and client needs during redevelopment, decanting or emergency situations.
  • 5.2. Organise physical relocation according to organisational policies and procedures.
  • 5.3. Record client outcomes according to organisational policies and procedures.
No information
No information
Replaces
State Code National Code Title Type
AVB32 CHCSOH004 Manage housing allocations Unit of competency
AVB33 CHCSOH003 Manage housing application processes Unit of competency
State Code National Code Title Type
BGW9 CHC42221 Certificate IV in Housing Qualification