Unit of competency Outline

Date retreived
22/07/2026 3:01 PM AWST

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Manage housing application processes

Manage housing application processes

Unit of competency
National Code
CHCSOH003
State Code
AVB33
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090511 - Residential Client Care
Original Release Date
22/01/2016
Nominal Hours
15
Description
This unit describes the skills and knowledge required to assist clients and process housing application forms. This unit applies to work in a social housing context. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Receive and receipt application
  • 1.1 Read and check application
  • 1.2 If form is incomplete or information incorrect, take steps to obtain missing or correct information
  • 1.3 Identify and investigate false statements
  • 1.4 Receipt application in a manner which is consistent with organisation requirements
  • 1.5 Review supporting documentation from client or relevant supporting agencies
2. Assess application for funding
  • 2.1 Complete assessment checklist or equivalent, explaining processes and entitlements to client
  • 2.2 Apply relevant assessment guidelines to determine eligibility
  • 2.3 Assess application to determine client’s choice of location, dwelling type and special requirements
  • 2.4 Read previous records to assist with assessment of current application and determine if client has made a previous application, received assistance or been a tenant on a previous occasion
  • 2.5 Assess household complement to determine correct bedroom entitlement within current guidelines
  • 2.6 Ensure equal access and opportunities to organisation services
  • 2.7 Assess application using current eligibility criteria, determine decision and document according to organisation procedure
  • 2.8 Determine and document out-of-guidelines decisions according to policy
3. Manage waiting lists
  • 3.1 Place client on the appropriate waiting list
  • 3.2 Notify clients of decision
No information
No information
Replaces
State Code National Code Title Type
D2270 CHCCH411A Manage housing application processes Unit of competency
Replaced By
State Code National Code Title Type
ODJ35 CHCSOH015 Manage housing application and allocation processes Unit of competency
State Code National Code Title Type
AWI9 CHC42215 Certificate IV in Social Housing Qualification