Unit of competency Outline
Date retreived
22/07/2026 10:01 AM AWST
22/07/2026 10:01 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage housing application processes
Manage housing application processes
Unit of competency
National Code
CHCCH411A
CHCCH411A
State Code
D2270
D2270
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
14/07/2014
Field of Education
090511 - Residential Client Care
Original Release Date
14/07/2014
Nominal Hours
15
Description
DescriptorThis unit describes the knowledge and skills required for processes involved in managing housing applications
Notes
Elements and Performance Criteria
1. Assist client with information and provide relevant brochures/ application form re organisation policy and procedures
- 1.1 Provide information to clients on current organisation policies and procedures in relation to entitlements
- 1.2 Provide assistance to ensure equal access/opportunity to organisation services
- 1.3 Provide assistance within own work role/ responsibilities
- 1.4 Provide information on other relevant welfare agencies, if required and refer as appropriate
- 1.5 Establish client information needs promptly
- 1.6 Select appropriate form/information and provide to client
2. Receive and receipt application
- 2.1 Accept completed application forms from client/s
- 2.2 Check application to determine if it has been completed correctly and fully
- 2.3 Identify and investigate false statements
- 2.4 If form is incomplete or information incorrect, take steps to obtain missing or correct information
- 2.5 Receipt application in a manner which is consistent with organisation requirements
3. Assess application for funding
- 3.1 Assess application to determine client's choice of location, dwelling type and special requirements
- 3.2 Use previous records when assessing current application to determine if client has made a previous application, received assistance or been a tenant on a previous occasion
- 3.3 Assess household complement to determine correct bedroom entitlement within current guidelines
- 3.4 Ensure equal access/opportunities to organisation services
- 3.5 Assess application using current eligibility criteria, determine decision and documented it according to organisation procedure
4. Manage waiting lists
- 4.1 Place client on the appropriate waiting list
- 4.2 Notify clients of decision
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Current organisation policies may include:
First and second approvals
'One offer'
Removal of people from waiting list
Reviewing process (6-12 months)
Number of bedrooms (eligibility criteria)
Income (eligibility criteria)
Queue control
Hard to lets
Knowledge of delegations
Process for ineligible applications
Information will be gathered:
By speaking to others
From written sources
By observation
From inside the organisation
From external sources
Information will be delivered in the form of:
Informal discussion
Structured interview
Leaflets/brochures
Correspondence/written reports
Audio-visual
Newsletters/circulars
Published material
Posters/graphic representation
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Current organisation policies may include:
First and second approvals
'One offer'
Removal of people from waiting list
Reviewing process (6-12 months)
Number of bedrooms (eligibility criteria)
Income (eligibility criteria)
Queue control
Hard to lets
Knowledge of delegations
Process for ineligible applications
Information will be gathered:
By speaking to others
From written sources
By observation
From inside the organisation
From external sources
Information will be delivered in the form of:
Informal discussion
Structured interview
Leaflets/brochures
Correspondence/written reports
Audio-visual
Newsletters/circulars
Published material
Posters/graphic representation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3001 | CHCCH11B | Manage housing applications | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVB33 | CHCSOH003 | Manage housing application processes | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J016 | CHC40912 | Certificate IV in Social Housing | Qualification |