Elements and Performance Criteria

Current organisational policy may include:
First and second approvals
"One offer"
Removal of people from waiting list
Reviewing process (6 - 12 months)
Number of bedrooms (eligibility criteria)
Income (eligibility criteria)
Queue control
Hard to lets
Knowledge of delegations

Information will be gathered:
By speaking to others
From written sources
By observation
From inside the organisation
From external sources

Information will be delivered in the form of:
Informal discussion
Structured interview
Leaflets/brochures
Correspondence/written reports
Audio-visual
Newsletters/circulars
Published material
Posters/graphic representation

Critical aspects of assessment:
Applies knowledge of current policies and procedures in relation to entitlements when providing information and assessing applications for assistance
Meets information requirements of client
Uses information sources identified in the range statement
Able to provide appropriate forms (application, wage report, aboriginality, etc.) to clients
Able to understand purpose of and carry out stamp procedures for forms
Able to check completed form for accuracy, client signature and required documentation
Able to use computer system to check for records of previous action
Able to process application to clear checklist items
Able to enter application details, admit to waiting list and queue appropriate letters
Understand/implement FOI policy/principles/procedures

Essential knowledge:
A wide range of services and resources which will be useful for tenants and prospective tenants
Organisations recording and reporting systems
Effective communication strategies
Allocation zones and respective waiting lists
Knowledge of eligibility criteria
Knowledge of eligibility procedure on computer system
Organisation requirements for receiving and receipting applications, including use of computer systems
Agency policies, procedures in relation to entitlements
Computer systems in use
Temporary and emergency accommodation protocols and procedures

Essential skills:
Interview techniques
Computer skills

Resource implications:
Access to workplace where assessment can be conducted, or
Access to a realistic simulated workplace setting

Consistency in performance:
It is recommended that this competency be assessed on one occasion

Context of assessment:
This unit should be assessed in the workplace or through a relevant simulation