Unit of competency Outline
Date retreived
22/07/2026 11:06 AM AWST
22/07/2026 11:06 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide advice to tenants and clients
Provide advice to tenants and clients
Unit of competency
National Code
CHCCH423B
CHCCH423B
State Code
D2277
D2277
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
20/07/2012
Field of Education
080503 - Real Estate
Original Release Date
20/07/2012
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to provide information and advice to tenants and/or clients
Notes
Elements and Performance Criteria
1. Analyse relevant tenancy legislation
- 1.1 Identify relevant legislation and clarify its implications regarding the tenant and landlord relationship
- 1.2 Explain and clearly define rights and responsibilities of landlords and tenants
- 1.3 Assist tenants and/or clients to identify their rights
2. Develop information resources
- 2.1 Identify resource requirements through consultation with networks and key people and organisations
- 2.2 Develop written material in easy to read English and/or culturally appropriate format
- 2.3 Investigate existing resources and assess their capacity to meet the needs of tenants and/or clients
- 2.4 Incorporate the use of new technologies in resource development, where appropriate
- 2.5 Ensure information provided to tenants and/or clients is researched, current, relevant
3. Develop and implement information strategies
- 3.1 Plan information strategies
- 3.2 Identify appropriate agencies for dissemination of information
- 3.3 Ensure promotion supports tenant understanding of their own rights and responsibilities
- 3.4 Develop and maintain relevant networks
- 3.5 Develop information strategies within budgetary consideration
- 3.6 Investigate and develop strategies for dissemination of information
4. Advocate for clients on request
- 4.1 Advise tenants and/or clients of their rights in regards to tenancy legislation
- 4.2 Initiate, negotiate and implement relevant strategies for addressing client needs
- 4.3 Keep information in confidence unless authorisation is given to release it
- 4.4 Refer client to other services where appropriate
5. Provide tenancy and/or client education program
- 5.1 Develop education program in consultation with key people and organisations, identifying priorities and desired outcomes
- 5.2 Prepare and disseminate marketing materials
- 5.3 Prepare and distribute education/resource materials
- 5.4 Seek feedback on education services from tenants and/or clients
6. Collect information and contribute to policy and law reform issues
- 6.1 Identify, collect and analyse relevant statistical and other data
- 6.2 Prepare reports and distribute to appropriate stakeholders
7. Review and evaluate strategies
- 7.1 Assess strategies against planned goals and objectives
- 7.2 Consult key stakeholders in developing future directions from results of review and evaluation
- 7.3 Document review and evaluation outcomes and distribute to relevant stakeholders
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislation may include but is not restricted to:
Tenancy legislation
Privacy legislation
Tribunal legislation
Consumer law
Anti-discrimination legislation
Appropriate resources may include but are not limited to:
Printed material in easy to read English and/or culturally appropriate
Video/audio
Seminars
Internet
Relevant statistical and other data may include but is not restricted to:
Tenancy and/or client enquiries
Tribunal representation
Demographic details
Personal details such as gender, Aboriginal or Torres Strait Islander person, non-English speaking background, disability, housing tenure, housing type (public, community, private)
Nature of enquiry
Rights may include:
Rights under tenancy legislation
Under other legislation
Rights under organisation's constitution
Landlords may include:
Item private landlord
Item public housing landlord
Community housing landlord
Person or corporation
Education program may include but are not limited to:
Single events - formal or informal such as an information stall at a shopping centre or a seminar
Multi session education and skill development program
A complex large scale series of activities
Key people and organisations may include, but are not limited to:
Private and social housing tenants
Potential tenants
Social housing providers
Funding bodies
Staff
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislation may include but is not restricted to:
Tenancy legislation
Privacy legislation
Tribunal legislation
Consumer law
Anti-discrimination legislation
Appropriate resources may include but are not limited to:
Printed material in easy to read English and/or culturally appropriate
Video/audio
Seminars
Internet
Relevant statistical and other data may include but is not restricted to:
Tenancy and/or client enquiries
Tribunal representation
Demographic details
Personal details such as gender, Aboriginal or Torres Strait Islander person, non-English speaking background, disability, housing tenure, housing type (public, community, private)
Nature of enquiry
Rights may include:
Rights under tenancy legislation
Under other legislation
Rights under organisation's constitution
Landlords may include:
Item private landlord
Item public housing landlord
Community housing landlord
Person or corporation
Education program may include but are not limited to:
Single events - formal or informal such as an information stall at a shopping centre or a seminar
Multi session education and skill development program
A complex large scale series of activities
Key people and organisations may include, but are not limited to:
Private and social housing tenants
Potential tenants
Social housing providers
Funding bodies
Staff
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence must include observation in the work environment or in a simulated work setting
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to an appropriate workplace where assessment can be conducted
Method of assessment may include:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning
Workplace project
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence must include observation in the work environment or in a simulated work setting
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to an appropriate workplace where assessment can be conducted
Method of assessment may include:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning
Workplace project
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3020 | CHCCH23A | Provide advice to tenants and/or clients | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D286 | CHC40908 | Certificate IV in Social Housing | Qualification |
| J016 | CHC40912 | Certificate IV in Social Housing | Qualification |