Elements and Performance Criteria

Legislation may include but is not restricted to:
Tenancy legislation
Privacy legislation
Tribunal legislation
Consumer law
Anti discrimination legislation

Appropriate resources may include but are not limited to:
Printed material in easy to read English and/or culturally appropriate
Video/audio
Seminars
Internet

Relevant statistical and other data may include but is not restricted to:
Tenancy and/or client enquiries
Tribunal representation
Demographic details
Personal details such as gender, ATSI, NESB, disability, housing tenure, housing type (public, community, private)
Nature of enquiry

Rights may include:
Rights under tenancy legislation
Under other legislation
Rights under organisation's constitution

Issue landlord may include:
Item private landlord
Item public housing landlord
Community housing landlord
Person or corporation

Education programs may include but are not limited to:
Single events - formal or informal such as an information stall at a shopping centre or a seminar
Multi session education and skill development program
A complex large scale series of activities

Key people and organisations may include, but are not limited to:
Private and social housing tenants
Potential tenants
Social housing providers
Funding bodies
Staff

Critical aspects of assessment must include:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning

Essential knowledge required includes:
Residential tenancy legislation
Residential tribunal legislation
Privacy legislation
Social justice issues
Housing tenure options
Court and tribunal frameworks and systems

Essential skills include:
Confidentiality
Communication
Cultural awareness
Interpersonal and advocacy skills
Social justice
Tenancy rights
Conflict resolution
Interpretation and analysis of legislation
Record keeping
Group work skills
Research skills (including web search)

Resource requirements include:
Access to appropriate workplace

Method of assessment:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning

Context of assessment:
Could be assessed in the workplace or simulated
Written assessment
Workplace project